Laboratory Systems Analyst

ConvenientMD • Manchester, NH

3d

About The Position

The Laboratory Systems Technical Analyst serves as the technical and operational bridge among Laboratory Services, Information Technology, clinical operations, technology vendors, and external laboratory partners. The position supports the systems, interfaces, instruments, and workflows needed for accurate and timely laboratory order processing and result delivery. The analyst administers and optimizes the Laboratory Information System (LIS), supports LIS-to-EMR interfaces, maintains analyzer and middleware connectivity, troubleshoots technical and workflow issues, supports new test implementations, and protects laboratory data integrity. The role collaborates across technical, clinical, and operational teams to maintain reliable laboratory services, support organizational growth, and ensure systems and electronic records meet applicable quality, security, privacy, and regulatory requirements.

The analyst administers, configures, tests, validates, maintains, and optimizes LIS functionality and associated workflows. This includes managing test catalogs, order codes, result dictionaries, reference ranges, reflex rules, report formats, specimen requirements, routing rules, user access, and permissions. The role supports end-to-end laboratory workflows, system upgrades and releases, production changes, and performance monitoring.

The position supports integrations among the LIS, EMR platforms, analyzers, middleware, reference laboratories, practice management systems, and other connected applications. It analyzes and troubleshoots HL7 messages and order/result issues, coordinates interface testing and changes, and maintains interface documentation and validation evidence. It also supports analyzer and middleware connectivity, laboratory workstations and related equipment, reference-laboratory workflows, and downtime and recovery activities.

The analyst supports implementation of new assays, panels, instruments, interfaces, and laboratory services, including workflow design, configuration, testing, validation, go-live, and stabilization. The role develops reports and monitoring tools, reconciles data discrepancies, supports quality and operational reporting, maintains controlled documentation, participates in audits and corrective actions, and provides technical support and training to laboratory staff, clinic teams, providers, and other authorized users. Occasional after-hours support may be required as operationally needed.

Requirements

• Bachelor's degree in information technology, healthcare informatics, medical laboratory science, computer science, healthcare administration, or a related field; an equivalent combination of education and relevant experience may be considered.
• At least two years of experience supporting healthcare technology, laboratory systems, clinical applications, interfaces, analyzer connectivity, or a related healthcare environment.
• Experience supporting an LIS, EMR, healthcare interface, laboratory analyzer, middleware application, or comparable clinical system.
• Working knowledge of laboratory operations or healthcare data workflows, including laboratory orders, specimens, testing, and result reporting.
• Working knowledge of HL7 messaging and healthcare interoperability concepts.
• Experience configuring, testing, validating, documenting, or troubleshooting clinical system workflows.
• Understanding of data integrity, privacy, security, controlled documentation, and change-management requirements.
• Strong analytical, troubleshooting, documentation, communication, and problem-solving skills.
• Ability to manage multiple priorities, collaborate across teams, and follow issues through resolution.

Nice To Haves

• Three or more years of experience supporting a clinical laboratory, reference laboratory, diagnostic testing organization, or multi-site healthcare environment.
• Experience with Dendi, Athena, Experity, or comparable LIS and EMR platforms.
• Experience troubleshooting HL7 orders, results, acknowledgments, field mappings, and interface errors.
• Experience supporting laboratory analyzers, instrument middleware, interface engines, reference laboratory connections, or molecular diagnostic testing.
• Familiarity with FHIR, APIs, web services, LOINC, SNOMED CT, or other healthcare interoperability standards and technologies.
• Experience with laboratory autoverification, reflex testing, test catalog management, electronic requisitions, or result-routing workflows.
• Experience with Power BI, SQL, reporting tools, interface-monitoring tools, or healthcare analytics platforms.
• Knowledge of laboratory billing workflows, medical-necessity requirements, or billing-related interfaces.
• Experience working in a CLIA-certified or accredited laboratory environment.
• Relevant certification or formal training in medical laboratory science, healthcare informatics, healthcare IT, interoperability, or project management.

Responsibilities

• Serve as an operational administrator and subject matter resource for the LIS and associated workflows.
• Configure, test, validate, maintain, and optimize LIS functionality and related system settings, including test catalogs, order codes, result dictionaries, reference ranges, reflex rules, report formats, specimen requirements, and routing rules.
• Support laboratory workflows from order entry and specimen collection through testing, result reporting, and downstream clinical use; translate laboratory and clinical needs into system requirements and workflow specifications.
• Support user access and role-based permissions, system upgrades, vendor releases, regression testing, and production changes; monitor performance and identify improvements to reliability, usability, data quality, and efficiency.
• Support interfaces among the LIS, EMR platforms, analyzers, middleware, reference laboratories, practice management systems, and other applications, including Dendi, Athena, Experity, and future platforms.
• Analyze and troubleshoot laboratory orders, results, acknowledgments, and HL7 messages; investigate missing, delayed, duplicate, incorrectly mapped, or improperly routed orders and results.
• Perform message validation, field mapping, reconciliation, error monitoring, and root-cause analysis; coordinate end-to-end interface testing and changes with internal teams, external laboratories, and vendors.
• Maintain interface specifications, mapping documents, test scripts, validation evidence, issue logs, and support procedures.
• Support analyzer and middleware connectivity, order transmission, specimen routing, result delivery, instrument identifiers, and exception handling; troubleshoot connectivity problems, transmission failures, and result discrepancies while protecting data integrity and patient safety.
• Support laboratory workstations, barcode scanners, label printers, specimen-labeling systems, and related technology; coordinate installation, configuration, inventory, maintenance, replacement, and vendor support.
• Support reference laboratory and send-out workflows, including electronic orders, specimen routing, result delivery, corrections, and cancellations.
• Participate in downtime response, recovery, business continuity processes, and operational support during critical incidents.
• Support new assays, panels, instruments, interfaces, and laboratory services through workflow design, configuration, testing, validation, implementation, readiness reviews, cutover, go-live support, and post-launch stabilization.
• Build and test ordering workflows, result pathways, reflex logic, report formats, routing rules, and system dictionaries; validate the complete order-to-result lifecycle before implementation.
• Develop test plans and scripts, coordinate user-acceptance testing, document defects, verify remediation, and retain validation evidence.
• Develop and maintain reports, dashboards, data extracts, and monitoring tools supporting quality, billing, compliance, and operational performance; support KPI, turnaround-time, interface-reliability, exception, and recurring-issue reporting.
• Reconcile data discrepancies across laboratory and clinical systems and support Power BI or comparable analytics tools.
• Support laboratory systems and electronic records in accordance with applicable HIPAA, OSHA, HITECH, DHHS, CLIA, COLA, CAP accreditation, privacy, security, and organizational requirements.
• Maintain controlled documentation for validation, testing, system changes, interface updates, release approvals, issue resolution, downtime, and recovery.
• Participate in audit preparation, inspection readiness, quality assurance, and corrective action activities involving laboratory systems or electronic data.
• Develop and maintain procedures, training materials, knowledge articles, downtime instructions, and user support resources.
• Provide technical and operational support to laboratory staff, clinic teams, providers, and other authorized users; educate users on ordering, specimen labeling, result review, downtime workflows, and system changes.
• Communicate technical issues, risks, dependencies, status, and resolution steps to technical and nontechnical stakeholders; escalate concerns that may affect patient identification, specimen integrity, result accuracy, compliance, data security, or patient safety.
• Participate in incident, problem, change, and release-management processes, including occasional after-hours support as operationally required.

Benefits

• Urgent care services at no cost to team members and their families.
• Health, dental, and vision coverage.
• Company-paid short-term disability.
• Optional pet insurance.
• 401(k) match after one year of service.
• Access to primary care, depending on location.
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families.
• Employer rewards and discounts on services and products such as hotels, travel, entertainment, and restaurants.

What This Job Offers

• Job Type: Full-time