Laboratory Support Specialist - Diagnostic Labs

Versiti • Milwaukee, WI

6d

About The Position

The Laboratory Support Specialist supports Versiti’s diagnostic laboratory services by accurately receiving, processing, documenting, and preparing specimens for testing. The role verifies specimen integrity and supporting documentation, maintains sample identification and appropriate handling and storage, and uses laboratory information systems and other systems for data entry. It also includes shipping and tracking specimens, responding to client and internal inquiries, resolving specimen or documentation issues, supporting regulatory and quality requirements, maintaining supplies and equipment, and keeping departmental records and work areas organized. The position requires careful, detail-oriented work in a fast-paced, high-volume environment and provides customer service to internal and external customers. Weekend and holiday rotations are required as scheduled.

Requirements

• High school diploma or equivalent.
• 1–3 years of customer service experience.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
• Strong attention to detail and problem-solving skills.
• Computer aptitude and strong data-entry skills.
• Ability to manage frequent interruptions and transition efficiently between tasks in a fast-paced, high-volume environment.
• Strong verbal and written communication and customer-service skills.
• Ability to work independently and as part of a team, following structured written or oral instructions.
• Organizational skills and ability to prioritize multiple tasks efficiently.
• Ability to understand time zones and military time.

Nice To Haves

• Two years of attendance at an accredited college, university, or technical college, with an emphasis in a science- or medical-related field.
• 1–3 years of medical-related experience or training.
• Data-entry or Laboratory Information System (LIS) experience.
• Knowledge of medical terminology.

Responsibilities

• Understand and comply with applicable regulatory requirements, laboratory policies, and standard operating procedures; may support leadership during audits.
• Receive, classify, inspect, and process specimens and accompanying paperwork accurately and promptly.
• Maintain specimen identity and integrity and ensure samples are handled and stored at appropriate temperatures.
• Prepare samples for laboratory testing and, as needed, prepare reagents.
• Ship, receive, and track packages and specimens while maintaining sample integrity.
• Perform accurate data entry in appropriate systems and proofread work for content, spelling, accuracy, and document format.
• Identify and document sample issues or discrepancies and work with clients to resolve them as appropriate.
• Answer phone calls and email requests professionally, research and resolve issues, and follow up with customers promptly.
• Provide effective written and verbal customer service to internal and external customers and document interactions appropriately.
• Maintain departmental records and support reagent and supply inventory management.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment as needed.
• Maintain required competencies and continuing education credits.
• Work weekend and holiday rotations as scheduled.
• Train others on job tasks when assigned.
• Perform other duties within the scope of the job classification as required or assigned.

Benefits

• Medical, dental, and vision plans for eligible full-time regular employees.
• Paid time off and holidays for eligible full-time regular employees.
• Short- and long-term disability insurance for eligible full-time regular employees.
• Life insurance for eligible full-time regular employees.
• 401(k) match of 7% dollar for dollar for eligible full-time regular employees.
• Voluntary programs and discount programs.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED