Laboratory Support Specialist - Diagnostic Labs

Versiti, Inc. • Milwaukee, WI

1d

About The Position

The Laboratory Support Specialist supports Versiti’s diagnostic laboratory services by accurately receiving, processing, documenting, and preparing specimens for testing. The role verifies specimen integrity and associated paperwork, maintains sample identity and appropriate storage conditions, and uses laboratory information systems and other software to record information. It also supports customer service, shipping and receiving, quality and regulatory compliance, inventory, equipment upkeep, and departmental organization. The position works in a fast-paced, high-volume laboratory environment and may include training others and assisting with audits.

Requirements

• High school diploma or equivalent.
• 1–3 years of customer service experience.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
• Strong attention to detail and problem-solving skills.
• Computer aptitude and strong data-entry skills.
• Ability to manage frequent interruptions and work in a fast-paced, high-volume environment.
• Ability to transition efficiently between tasks and prioritize multiple tasks.
• Effective verbal and written communication skills and a high level of customer service.
• Ability to work independently and with a team, following structured written or oral instructions.
• Ability to understand time zones and military time.
• Ability to work weekend and holiday rotations as scheduled.

Nice To Haves

• Two years of attendance at an accredited college, university, or technical college with emphasis in a science- or medical-related field.
• 1–3 years of medical-related experience or training.
• Data-entry or Laboratory Information System (LIS) experience.
• Knowledge of medical terminology.

Responsibilities

• Understand and perform duties in accordance with applicable regulatory and compliance requirements, laboratory policies, and standard operating procedures.
• Receive, classify, inspect, and process specimens accurately and promptly, including checking specimens and paperwork for accuracy and acceptability.
• Maintain sample identity and integrity, and ensure specimens are handled and stored at appropriate temperatures.
• Prepare samples for laboratory testing and, as needed, prepare reagents.
• Ship, receive, and track packages and specimens while maintaining sample integrity.
• Perform data entry using appropriate systems and proofread work for content, spelling, accuracy, and document format.
• Identify and document sample issues or discrepancies and work with clients to resolve them.
• Respond to telephone calls and email requests professionally; research and resolve customer issues and follow up promptly.
• Provide and document courteous, effective customer service to internal and external customers.
• Maintain departmental records and support reagent and supply inventory.
• Operate, troubleshoot, and perform routine maintenance and calibration on equipment, as needed.
• Support leadership during audits, as needed.
• Work weekend and holiday rotations as scheduled.
• Train others on job tasks, as assigned.
• Maintain applicable competencies and continuing education credits.
• Perform other duties reasonably within the scope of the job classification.

Benefits

• Medical, dental, and vision plans for eligible full-time regular employees.
• Paid time off and holidays.
• Short- and long-term disability insurance.
• Life insurance.
• 401(k) with a 7% dollar-for-dollar match.
• Voluntary programs and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED