Laboratory Support Specialist

Mosaic Diagnostics•Olathe, CO

7d•$19 - $20•Onsite

About The Position

Mosaic Diagnostics is hiring a Laboratory Support Specialist for its Specimen Receiving department in Overland Park, Kansas. This on-site position is listed at Levels I, II, and III, and may be full-time, part-time, or PRN. The role receives and opens specimen lab packs, processes and labels specimen aliquots—including blood, hair, stool, saliva, and urine—for laboratory analysis, and supports accurate and timely specimen handling. The position does not manage others. At Level I, the specialist receives, logs, sorts, opens, identifies, aliquots, and inventories incoming specimens; enters patient order information; prepares specimens for shipment; maintains records and confidentiality; and follows applicable procedures and regulations. Level II adds troubleshooting, client communications, workflow support, interdepartmental coordination, and training. Level III includes Level II responsibilities, ensures staff follow procedures, demonstrates company core values, and may act in the department Lead’s absence by adjusting staffing to workflow. The role requires attention to detail, effective communication, teamwork, professionalism, and the ability to perform repetitive computer and laboratory tasks. Physical requirements include standing for extended periods, moving around laboratory equipment, and lifting items up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Level I: High school diploma and/or an associate degree in biology, or an equivalent combination of work experience.
Level I: Excellent basic communication skills, professionalism, punctuality, flexibility, and a team-oriented approach.
Level I: Computer data-entry experience is highly recommended.
Level I: Previous phlebotomy experience is preferred, with two years preferred, but is not required.
Level II: Meet Level I qualifications and have at least two years as a Laboratory Support Specialist I or equivalent experience.
Level II: Accelerated knowledge of data entry and advanced knowledge of laboratory accessioning protocols.
Level III: Meet Level II qualifications and have at least three years as a Laboratory Support Specialist or equivalent experience.
Level III: Expanded knowledge of laboratory testing equipment, ability to read and analyze medical forms, and a working understanding of medical terminology.
Medical terminology is preferred for Level I but is not required.
Physical dexterity to repetitively use hands, arms, and shoulders to operate a keyboard and other office equipment, use a telephone, and access file cabinets and items stored at various levels, including overhead.
Ability to speak and hear well enough to communicate clearly in person, by telephone, and in group settings.
Ability to stand for extended periods as necessary.
Ability to lift and move items weighing up to 20 pounds.
Physical dexterity to move frequently around laboratory equipment and instrumentation.
Ability to operate a personal computer continuously for extended periods of four or more hours.
Mental acuity to collect and interpret data, evaluate and reason, define problems, establish facts, draw conclusions, and make judgments and decisions.

Nice To Haves

Medical terminology knowledge.
Two years of previous phlebotomy experience.
Computer data-entry experience is highly recommended.

Responsibilities

Receive, accept, and log incoming specimens delivered in clinical packs, bags, and boxes.
Assist with separating and sorting domestic and international specimens.
Open clinical packs, boxes, and specimen containers and remove specimens.
Match identification on test requisition forms and electronic orders with patient sample labels.
Aliquot specimens into appropriately labeled and identified containers according to standard operating procedures.
Enter patient order information accurately into the portal and inventory samples in the LIMS.
Discard specimens in the processing refrigerator and freezer.
Troubleshoot potential specimen problems, notify the Lead or Manager, and follow documentation procedures when sample issues are identified.
Prepare and stabilize in-house specimens for shipment to reference laboratories.
Perform clerical and administrative tasks such as copying, filing, and scanning test request forms.
Manage time to meet department turnaround times and maintain patient confidentiality.
Comply with applicable federal, state, and local health and safety regulations, including HIPAA requirements.
Collaborate with laboratory staff and contribute to an efficient, well-organized work environment.
At Level II, assist with troubleshooting and resolving sample-related issues; communicate with clients by email, fax, or voice; assist the Manager with workflow direction; coordinate with other departments and leaders; communicate departmental needs to the Manager; and conduct training as needed.
At Level III, ensure department staff follow policies and procedures, demonstrate MDX core values, and act in the department Lead’s absence by adjusting shift staffing according to workflow.
Perform other duties as assigned by management.