Laboratory Support Services Supervisor

NY United Health Services • Johnson City, NY

3d • Hybrid

About The Position

Under the direction of the Laboratory Support Services Manager, this role manages, supervises, and coordinates daily operations across pre-analytic and post-analytic laboratory services, specimen management, patient registration, test ordering, and phlebotomy services. The position oversees the Wilson and BGH phlebotomy teams, ensuring safe, compliant, efficient, and customer-focused operations. Responsibilities include staff leadership, workflow oversight, regulatory compliance, training, quality assurance, and direct support for operational needs such as specimen processing, test order entry and phlebotomy. The role also responds to and resolves issues involving workload distribution, equipment, personnel, patient complaints, and provider service needs.

Requirements

• High School Diploma/GED
• 5+ years’ healthcare experience
• 3-5 years of direct phlebotomy experience

Nice To Haves

• 3-5 years of supervisory experience within a clinical laboratory or phlebotomy setting
• Working knowledge of ICD-10, CPT, CDM, medical necessity, value-based care
• NYS Clinical Laboratory Technician license
• ASCP MLT certification
• Certified Phlebotomist

Responsibilities

• Manages, supervises, and coordinates daily operations across pre-analytic and post-analytic laboratory services, specimen management, patient registration, test ordering, and phlebotomy services.
• Oversees the Wilson and BGH phlebotomy teams, ensuring safe, compliant, efficient, and customer-focused operations.
• Provides staff leadership, workflow oversight, regulatory compliance, training, and quality assurance.
• Offers direct support for operational needs such as specimen processing, test order entry, and phlebotomy.
• Responds to and resolves issues involving workload distribution, equipment, personnel, patient complaints, and provider service needs.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Discounted childcare through Bright Horizons
• Voluntary benefits like pet insurance, legal services, and identity theft protection
• PTO starts accruing from day one
• 403(b) retirement plan with company match
• Flexible spending accounts
• Access to financial advisors
• Up to $400/year in wellness rewards
• 24/7 EAP counseling
• Virtual mental health support
• Food pantry
• PTO donation program
• Professional attire through the Classy Closet
• Access to 100,000+ online courses
• Leadership programs
• Tuition reimbursement
• Clinical ladders
• Internal mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED