Laboratory Support Services Supervisor
About The Position
Under the direction of the Laboratory Support Services Manager, this role manages, supervises, and coordinates daily operations across pre-analytic and post-analytic laboratory services, specimen management, patient registration, test ordering, and phlebotomy services. The position oversees the Wilson and BGH phlebotomy teams, ensuring safe, compliant, efficient, and customer-focused operations. Responsibilities include staff leadership, workflow oversight, regulatory compliance, training, quality assurance, and direct support for operational needs such as specimen processing, test order entry and phlebotomy. The role also responds to and resolves issues involving workload distribution, equipment, personnel, patient complaints, and provider service needs.
Requirements
- High School Diploma/GED
- 5+ years’ healthcare experience
- 3-5 years of direct phlebotomy experience
Nice To Haves
- 3-5 years of supervisory experience within a clinical laboratory or phlebotomy setting
- Working knowledge of ICD-10, CPT, CDM, medical necessity, value-based care
- NYS Clinical Laboratory Technician license
- ASCP MLT certification
- Certified Phlebotomist
Responsibilities
- Manages, supervises, and coordinates daily operations across pre-analytic and post-analytic laboratory services, specimen management, patient registration, test ordering, and phlebotomy services.
- Oversees the Wilson and BGH phlebotomy teams, ensuring safe, compliant, efficient, and customer-focused operations.
- Staff leadership, workflow oversight, regulatory compliance, training, and quality assurance.
- Direct support for operational needs such as specimen processing, test order entry and phlebotomy.
- Responds to and resolves issues involving workload distribution, equipment, personnel, patient complaints, and provider service needs.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Discounted childcare through Bright Horizons
- Voluntary benefits like pet insurance, legal services, and identity theft protection
- PTO starts accruing from day one
- 403(b) retirement plan and company match
- Flexible spending accounts
- Access to financial advisors
- Up to $400/year in wellness rewards
- 24/7 EAP counseling
- Virtual mental health support
- Food pantry
- PTO donation program
- Professional attire through the Classy Closet
- Access to 100,000+ online courses
- Leadership programs
- Tuition reimbursement
- Clinical ladders
- Internal mobility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
