Supervisor Laboratory Services

Hartford Healthcare•Hartford, CT

17h•Onsite

About The Position

Provides leadership oversight for a (non-/limited technical) department of the clinical laboratory which may include multiple departments and more than one location. Works closely with Laboratory Director, Medical Director, and other leadership team to formulate section activities, modify, and implement procedures and policies, and maintain adherence to all regulatory (TJC, CAP, CLIA, etc.) regulations. Participates in the planning and execution of department projects and service goals. Assists the Manager in preparation and adherence to the departmental budgets (salary, non-salary, revenue) and is accountable to managing to their budget in each area.

Requirements

High School graduate or equivalent
Three (3) years’ experience in area of oversight with demonstrated leadership qualities
National Certification (NCCT or ASCP) or equivalent in related area of oversight (if applicable)
Proficient computer skills (e.g. email, Microsoft WORD, EXCEL, POWER POINT)
Effective communication skills [written, verbal and listening].

Responsibilities

Provides leadership oversight for a (non-/limited technical) department of the clinical laboratory which may include multiple departments and more than one location.
Works closely with Laboratory Director, Medical Director, and other leadership team to formulate section activities, modify, and implement procedures and policies, and maintain adherence to all regulatory (TJC, CAP, CLIA, etc.) regulations.
Participates in the planning and execution of department projects and service goals.
Assists the Manager in preparation and adherence to the departmental budgets (salary, non-salary, revenue) and is accountable to managing to their budget in each area.
Ability to learn and/or be proficient in multiple department-specific functions, systems, and/or processes
Ability to achieve personal, coordinated care by supporting staff to provide customer, patient, client centric service.
Ability to act quickly to resolve customer, patient, client problems or complaints.
Ability to work collaboratively at all levels; initiates and maintains positive relationships towards a common end.
Capable of providing an outstanding customer service experience for patients and staff.
Ability to proactively manage change to minimize resistance and maximize engagement
Ability to handle multiple tasks/priorities; ability to prioritize daily to maintain a safe laboratory environment and to meet accreditation standards.