Laboratory Operations Manager-Sign On Bonus

Sonic Healthcare USA•Scottsdale, AZ

About The Position

The Laboratory Operations Manager provides strategic and operational leadership for the Scottsdale laboratory within Sonic Healthcare USA’s Dermatopathology Division. The role is responsible for financial performance, operational efficiency, regulatory compliance, employee engagement, and organizational growth. The manager works closely with physician leadership, regional operations, corporate partners, and other departments to translate strategic objectives into measurable results while promoting collaboration, accountability, and continuous improvement. The manager oversees daily laboratory operations and develops staffing models, teams, policies, and procedures that support service excellence, quality, efficiency, and organizational objectives. The position also manages budgets and expenses, monitors operational and financial indicators, supports revenue-cycle performance, strengthens client relationships, and oversees procurement, inventory, equipment, and vendor relationships. The role leads improvement initiatives, technology implementation, new test launches, facility upgrades, and expansion efforts while maintaining service quality and regulatory readiness.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Laboratory Science, or a related field.
At least three years of progressive experience in laboratory operations, healthcare operations, laboratory administration, or a related healthcare management environment.
At least three years of direct supervisory or management experience, including employee development, performance management, and responsibility for operational outcomes.
Demonstrated experience with financial management, budgeting, labor optimization, and operational performance metrics.
Ability to lead cross-functional teams, manage competing priorities, and drive measurable operational improvements.
Experience implementing process improvements, managing organizational change, and fostering accountability and continuous improvement.
Strong understanding of laboratory workflows, operational management, quality assurance, productivity standards, and service delivery expectations.
Working knowledge of CAP, CLIA, HIPAA, OSHA, EPA, and other relevant healthcare regulations and accreditation requirements.
Understanding of P&L management, budgeting, expense analysis, labor utilization, revenue-cycle performance, and cost optimization.
Knowledge of recruitment, employee engagement, coaching, performance management, conflict resolution, and succession planning.
Ability to translate organizational goals into actionable operational strategies and measurable outcomes.
Excellent interpersonal, written, and verbal communication skills, with the ability to build effective relationships across organizational levels and with external partners.
Strong analytical, critical-thinking, problem-solving, and decision-making skills, including the ability to identify root causes and implement sustainable solutions.
Proficiency with laboratory information systems, financial reporting tools, productivity dashboards, Microsoft Office applications, and other healthcare operational technologies.
Ability to lead teams through operational transitions, process improvements, and organizational change while maintaining employee engagement and service continuity.
Commitment to exceptional client service, strong client relationships, and high-quality patient care.

Nice To Haves

Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field.
HT or HTL certification through the American Society for Clinical Pathology (ASCP).
Previous management experience in a high-volume histology, dermatopathology, anatomic pathology, or clinical laboratory environment.
Experience with laboratory accreditation, regulatory inspections, and quality management systems.
Experience managing laboratory profit and loss (P&L) performance and operational growth initiatives.

Responsibilities

Oversee daily Scottsdale laboratory operations, ensuring efficiency, service excellence, quality standards, and alignment with organizational objectives.
Recruit, onboard, train, coach, mentor, and develop employees; manage performance and succession planning.
Promote a positive, collaborative, accountable workplace culture and partner with Human Resources on employee relations matters and organizational policies.
Develop sustainable staffing models aligned with laboratory volumes, productivity standards, service expectations, and financial objectives.
Facilitate employee, supervisor, and physician meetings and ensure timely employee training and competency assessments.
Develop, implement, and maintain operational policies and standard operating procedures.
Partner with senior management, regional operations, and physician leadership to develop and execute strategic business plans.
Manage financial and operational performance against targets, including Net Revenue, Cost of Service, and EBITDA; oversee budgets, expenses, labor utilization, and cost-containment efforts.
Collaborate with Billing and Revenue Cycle Management teams to monitor accounts receivable, days sales outstanding, bad debt, and reimbursement trends.
Establish, monitor, and improve KPIs such as turnaround time, laboratory productivity, staffing efficiency, quality, and client service performance.
Ensure compliance with applicable regulatory, accreditation, and safety requirements, including CAP, CLIA, HIPAA, OSHA, and EPA; support inspection readiness, quality assurance, corrective actions, and continuous quality improvement.
Work with Sales, physician leadership, and regional operations to strengthen client relationships, support business development, improve client retention, and identify growth opportunities; participate in Triad and At-Risk client calls as appropriate.
Collaborate with corporate departments, including Human Resources, Billing, Information Technology, Sales, Compliance, and Procurement, to resolve challenges and support business objectives.
Oversee laboratory procurement, inventory, equipment maintenance, and vendor relationships in accordance with purchasing protocols and financial guidelines.
Prepare, analyze, and submit operational, financial, and quality reports; use data to identify trends and inform decisions.
Lead workflow optimization, technology implementation, new test launches, facility upgrades, and laboratory expansion while guiding employees through change.
Identify and implement improvements to enhance efficiency, reduce waste, optimize resources, and support sustainable laboratory growth.