Laboratory Operations Manager-Sign On Bonus

Sonic Healthcare USA•Scottsdale, AZ

About The Position

The Laboratory Operations Manager provides strategic and operational leadership for the Scottsdale laboratory within Sonic Healthcare USA’s Dermatopathology Division. The role drives financial performance, operational efficiency, regulatory compliance, employee engagement, and organizational growth in collaboration with physician leadership, regional operations, senior management, and corporate partners. The manager translates strategic objectives into measurable results while fostering a collaborative, accountable culture and supporting high-quality patient care. The position oversees daily laboratory operations and develops teams through recruitment, onboarding, training, coaching, succession planning, and performance management. It develops workforce plans, operational policies, and standard operating procedures; manages budgets, expenses, labor utilization, procurement, inventory, equipment, and vendor relationships; and monitors financial, operational, quality, and client-service performance. The role also supports revenue-cycle oversight, client relationships and business growth, regulatory and accreditation readiness, reporting, workflow improvements, technology implementation, new test launches, facility upgrades, and laboratory expansion.

Requirements

Bachelor's degree in Healthcare Administration, Business Administration, Laboratory Science, or a related field.
At least three years of progressive experience in laboratory operations, healthcare operations, laboratory administration, or a related healthcare management environment.
At least three years of direct supervisory or management experience, including employee development, performance management, and operational outcomes.
Demonstrated experience with financial management, budgeting, labor optimization, and operational performance metrics.
Ability to lead cross-functional teams, manage competing priorities, and drive measurable operational improvements.
Experience implementing process improvements, managing organizational change, and fostering accountability and continuous improvement.
Strong understanding of laboratory workflows, operational management, quality assurance, productivity standards, and service delivery expectations.
Working knowledge of CAP, CLIA, HIPAA, OSHA, EPA, and other relevant healthcare regulations and accreditation requirements.
Understanding of P&L management, budgeting, expense analysis, labor utilization, revenue-cycle performance, and cost optimization.
Knowledge of human resource management practices, including recruitment, employee engagement, coaching, performance management, conflict resolution, and succession planning.
Ability to translate organizational goals into actionable strategies and measurable operational outcomes.
Excellent interpersonal, written, and verbal communication skills and ability to build relationships across organizational levels and with external partners.
Strong analytical, critical-thinking, problem-solving, and decision-making skills, including root-cause analysis and implementation of sustainable solutions.
Proficiency with laboratory information systems, financial reporting tools, productivity dashboards, Microsoft Office applications, and other healthcare operational technologies.
Ability to lead teams through operational transitions, process improvements, and organizational change while maintaining engagement and service continuity.
Commitment to exceptional client service, strong client relationships, and high-quality patient care.

Nice To Haves

Master's degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field.
HT or HTL certification through the American Society for Clinical Pathology (ASCP).
Previous management experience in a high-volume histology, dermatopathology, anatomic pathology, or clinical laboratory environment.
Experience with laboratory accreditation, regulatory inspections, and quality management systems.
Experience managing laboratory profit and loss performance and operational growth initiatives.

Responsibilities

Oversee daily Scottsdale laboratory operations to support efficiency, service excellence, quality standards, and organizational objectives.
Recruit, onboard, train, coach, mentor, and develop employees; manage performance and succession planning.
Foster a collaborative, accountable workplace culture through transparent communication, clear expectations, employee engagement, and professional development.
Partner with Human Resources on employee relations and consistent application of organizational policies.
Develop sustainable staffing models aligned with laboratory volumes, productivity standards, service expectations, and financial objectives.
Facilitate employee, supervisor, and physician meetings and ensure timely completion of employee training and competency assessments.
Develop, implement, and maintain operational policies and standard operating procedures.
Partner with senior management, regional operations, and physician leadership to develop and execute strategic business plans.
Manage financial and operational performance against targets, including Net Revenue, Cost of Service, and EBITDA; oversee budgets, expenses, labor utilization, and cost-containment initiatives.
Collaborate with Billing and Revenue Cycle Management teams to monitor accounts receivable, days sales outstanding, bad debt, and reimbursement trends.
Establish and improve key performance indicators, including turnaround time, productivity, staffing efficiency, quality, and client-service performance.
Ensure compliance with applicable CAP, CLIA, HIPAA, OSHA, and EPA requirements; support inspection readiness, quality assurance, corrective actions, and continuous quality improvement.
Partner with Sales, physician leadership, and regional operations to strengthen client relationships, support business development and retention, and identify growth opportunities; participate in Triad and At-Risk client calls as appropriate.
Collaborate with Human Resources, Billing, Information Technology, Sales, Compliance, Procurement, and other corporate departments to resolve operational challenges.
Oversee procurement, inventory, equipment maintenance, and vendor relationships in accordance with purchasing protocols and financial guidelines.
Prepare, analyze, and submit accurate and timely operational, financial, and quality reports; use performance data to identify trends and inform decisions.
Lead operational improvement initiatives, workflow optimization, technology implementation, new test launches, facility upgrades, and laboratory expansion efforts.
Guide employees through organizational changes while maintaining operational stability and service quality.
Identify and implement process improvements to enhance efficiency, reduce waste, optimize resources, and support sustainable laboratory growth.