Laboratory Equipment Specialist - Monitoring

Renovo Solutions•Boston, MA

6h•$70,000 - $80,000•Onsite

About The Position

This is a full-time onsite role that will keep critical laboratory equipment connected, reliable, and ready to support life science operations. As a Lab Equipment Specialist - Monitoring, you’ll turn WATTIQ data and alerts into action, collaborate with cross-functional teams to resolve issues, and support equipment deployments and lifecycle activities.

Requirements

Experience with any monitoring software (Elemental Machines, Vaisala, etc.)
Experience reading and following work instructions
Strong communication and project management skills
High level attention to detail
Self-directed / efficient with time management skills
Basic hands-on mechanical skills
Comfortable with technical skills in MS office suite
Accountability – takes ownership of assigned work and follows items through to completion
Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
Financial Acumen – Considers financial impact of all decisions
Integrity – Can admit mistakes, is direct and truthful
Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
Priority Setting – Prioritizes assigned schedules and workload
Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies
Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility’s policies
Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
Ontime completion of safety training assignments
Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish colors
Must be able be able to carry or lift up to 50 pounds routinely

Nice To Haves

Experience in BSL1 and BSL2 labs, preferred
Knowledge of category 1 lab equipment, preferred

Responsibilities

Perform daily health checks of system hardware, software, device connectivity, and overall WATTIQ system status
Monitor sensors, alerts, alarms, and threshold breaches; follow up on offline sensors, missed alerts, nuisance alarms, and other problem units to identify risks and root causes
Analyze WATTIQ data to assess equipment health, instrument efficiency, utilization, and performance trends
Coordinate follow-up actions with Vertex stakeholders and end users based on monitoring data, including maintenance needs for cold storage units
Support issue resolution by partnering with Renovo engineering, WATTIQ support, Facilities, and other cross-functional teams
Manage escalation policies, support response workflows, and scheduling for off-hours support rotations
Attend functional group office hours and provide day-to-day operational support
Maintain accurate and up-to-date system information in WATTIQ, including device records and assignments
Support new device ordering, large-scale rollouts, deployments, and device lifecycle changes, including adds, removals, relocations, and assignments
Confirm devices are installed correctly and communicating properly within the system
Verify end-user accounts and access are properly set up in WATTIQ and Squadcast
Maintain inventory accuracy through audits and verification of existing assets and manage on-site parts inventory/supply needs
Serve as the subject matter expert (SME) for WATTIQ and provide training to Renovo and Vertex staff
Support dashboard development and provide additional project support as needed, including relocation-related activities