About The Position

The Laboratory Assistant provides general laboratory services, including greeting patients, entering test orders, collecting blood, transporting specimens, processing samples before analysis, and distributing specimens for in-house testing or dispatch to reference laboratories. The role responds to inquiries and collection requests from off-site facilities, nursing units, physician offices, and reference laboratories about test orders, specimen requirements, and reporting. It also involves routine clerical and computer duties, maintaining collection and testing supplies at healthcare facilities and the main hospital, and participating in a rotating weekend and holiday schedule. The schedule is 32 hours per week, with eight-hour shifts from 1:00 p.m. to 9:30 p.m., Monday through Friday, plus rotating weekends and holidays. Specimen collection may take place at off-site facilities and requires use of either a personal vehicle or a Riverview-provided vehicle. Personal vehicle drivers must provide proof of insurance and a valid driver's license, maintain a clean driving record and keep the vehicle in good working order in accordance with the Vehicle Safety Policy.

Requirements

  • High school diploma.
  • Experience with data entry, medical terminology, and customer service, or an equivalent combination of education and experience providing comparable job knowledge.
  • BLS certification through the American Heart Association within 30 days of hire.
  • For use of a personal vehicle: proof of insurance, a valid driver's license, a clean driving record, and a vehicle maintained in good working order in accordance with the Vehicle Safety Policy.

Nice To Haves

  • Phlebotomy certificate.
  • Associate degree in one of the chemical, physical, or biological sciences and at least one year of full-time laboratory training or experience, or both.
  • One to two years of previous laboratory or phlebotomy experience.

Responsibilities

  • Support the hospital’s mission through customer-focused service and respond professionally and courteously to inquiries about laboratory services, specimen requirements, turnaround times, reference ranges, and reporting protocols.
  • Collect STAT, timed, and routine venous and capillary blood specimens from off-site facilities and hospital inpatients and outpatients according to laboratory standard operating procedures.
  • Instruct patients on the proper collection and handling of non-blood specimens.
  • Generate and review collection lists and pending logs from the Laboratory Information System (LIS), and contact nursing units and off-site facilities to track pending collected and uncollected specimens.
  • Transport specimens from outside facilities using a personal vehicle or a Riverview-provided vehicle; comply with applicable vehicle safety requirements.
  • Stock phlebotomy supplies on inpatient nursing units and fill supply orders for off-site facilities.
  • Process specimens, including receiving specimens via pneumatic tube, entering data into the LIS, verifying patient and specimen identification and test requests, documenting rejected specimens, centrifuging and distributing specimens, preparing referral testing specimens, and storing specimens at required temperatures.
  • Communicate with technical staff to support efficient turnaround of results.
  • Review surgical specimens and requisitions for accuracy and completeness.
  • Review orders for completeness and enter patient test orders into the LIS.
  • Check Medicare orders for diagnosis and medical necessity, notify physicians or their representatives when diagnosis information does not meet Local Medical Review Policy criteria, and obtain an ABN from patients before specimen collection when necessary.
  • Recognize problems in basic laboratory ordering, testing, and reporting operations and take appropriate corrective action or notify the area coordinator or department manager.
  • Perform and document daily temperature and function checks for assigned areas, taking corrective action when results fall outside acceptable limits.
  • Use personal protective equipment and comply with applicable hospital and laboratory policies and procedures, including attendance, punctuality, safety, waste disposal, dress code, and Standards of Excellence.
  • Treat others respectfully, be sensitive to their needs and capabilities, and fulfill commitments to team members.
  • Perform CLIA-waived testing in accordance with CLIA ’88 standards, as trained and applicable.
  • Assist with new employee training and orientation and train staff on Medical Necessity Guidelines.
  • Perform other duties as assigned.
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