Lab Technician - Authentication

The RealReal • Phoenix, AZ

5d • Onsite

About The Position

The Lab Technician works in The RealReal’s Authentication Centers, where consigned luxury goods are processed, authenticated, and photographed before being listed for sale. The role supports authentication and Fine Jewelry and Watches operations in a fast-paced, production-driven warehouse environment, using specialized equipment and databases to assess items and record findings. The position also performs quality control reviews of authenticator XRF readings and collaborates with the Fine Jewelry and Watches authentication department as needed.

Requirements

• High school diploma.
• Excellent verbal and written communication skills.
• Problem-solving ability, motivation, and attention to detail in a fast-paced environment.
• Working knowledge of Google Docs and Gmail.
• Ability to work weekends and overtime as needed.
• Self-motivation and drive to achieve results.
• Strong attention to detail and organizational skills.
• Adaptability and openness to change.
• Math skills.

Nice To Haves

• Fashion or technical interest.
• Jewelry industry experience or interest.

Responsibilities

• Operate XRF machines to identify precious metal components and enter readings into a database.
• Operate X-ray machines to image fashion products and enter readings into a database.
• Work with emerging technologies as they are added to daily processes.
• Create baseline data feedback.
• Scan items to locations.
• Conduct quality control reviews of authenticator XRF readings to ensure compliance with SOPs and authentication standards.
• Document and report quality control findings, maintaining accurate records and visibility into quality trends.
• Assess weights and measurements of jewelry items.
• Clean jewelry using ultrasonic, steam, and other industry-standard equipment.
• Count diamonds.
• Collaborate with the Fine Jewelry and Watches authentication department to facilitate processing of fine and fashion jewelry.
• Operate a CWED (Carat Weight Estimation Device) to estimate diamond carat weight and enter readings into a database.

Benefits

• $50 in monthly food credits for snacks and meals available for purchase onsite.
• Employee Stock Purchase Plan.
• 401(k) with company match.
• Medical, dental, and vision insurance.
• Paid parental leave.
• Nine paid company holidays.
• 18 paid time off (PTO) days, accruing from the first day of work.
• Climate-controlled warehouse facility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED