Lab Support Services Supervisor - Pathology

Labcorp•Burlington, NC

2d•Onsite

About The Position

Labcorp is seeking a Support Services Supervisor to join its Pathology team in Burlington, North Carolina. The supervisor oversees daily operations for the department’s non-technical staff, supports preparation of laboratory specimens for analysis and testing, and helps ensure effective workflow, staffing, quality, and service. The role includes training and mentoring personnel, addressing production errors, maintaining quality assurance records, and administering department policies and procedures. The position is scheduled Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexibility to work overtime or other shifts may be needed depending on business needs. Employees regularly scheduled to work at least 20 hours per week are eligible for comprehensive benefits, including medical, dental, vision, life, short- and long-term disability, 401(k), paid time off or flexible time off, tuition reimbursement, and an employee stock purchase plan.

Requirements

High school diploma or GED.
At least 3 years of experience in a laboratory, healthcare, manufacturing, or warehouse environment.
Understanding of laboratory operations, policies, and procedures.
Experience working in a high-volume laboratory environment.
Strong computer skills, including proficiency with Microsoft Office programs.
Ability to work independently and as part of a team.
Strong attention to detail and ability to prioritize and multitask.
Ability to work in a fast-paced production environment and meet established turnaround times.
Strong written and verbal communication skills.
Ability to handle the physical requirements of the position.
Ability to pass a standardized color blindness test.
Flexibility to work overtime or other shifts depending on business needs.

Nice To Haves

Associate’s degree.
At least 6 months of experience in a clinical laboratory.
At least 6 months of experience supervising or leading a team.

Responsibilities

Supervise the day-to-day operations of non-technical staff in the Pathology department.
Assist with preparing laboratory specimens for analysis and testing.
Directly supervise, train, and mentor non-technical department personnel.
Monitor laboratory workflow and schedule adequate coverage.
Ensure all department shifts are properly staffed.
Research and resolve production errors, escalating issues when necessary.
Engage in continuous process and service-level improvements.
Perform quality assurance checks to support efficiency and accuracy.
Prepare and maintain quality assurance records and documents.
Meet regularly with direct reports to provide coaching and feedback for their development.
Administer and manage policies and procedures.