Supervisor Lab Support Services - Inpatient Phlebotomy
About The Position
The Supervisor Lab Support Services oversees the day-to-day operations of non-clinical laboratory services, which may include phlebotomy, specimen management, and waived laboratory testing. The role provides work direction, expertise, and guidance to staff; supports strategic initiatives and performance improvement; monitors budgets and departmental performance; and ensures quality, regulatory, accreditation, compliance, and competency standards are met. The supervisor coordinates staff and student orientation, training, and competency testing, serves as a primary resource for staff, and promotes a learning environment. The role selects, coaches, and develops the team, sets expectations, manages performance, and may recommend hiring, compensation changes, promotions, corrective actions, and terminations. The position requires on-site and remote support and may occasionally involve patient-facing work. It supports a team working hours ranging from as early as 2:30 a.m. until 4:00 p.m.
Requirements
- High school diploma or equivalent.
- Typically requires 3 years of experience in laboratory services and operations.
- Demonstrated leadership skills, including project management, decision-making, delegation, team building, customer service, and conflict resolution.
- Ability to develop leaders through coaching, guidance, and development planning.
- Advanced knowledge of regulatory compliance and accrediting and licensing agency requirements.
- Current knowledge of medical and technical advancements to plan for future growth and development.
- Intermediate computer skills, including knowledge and experience with laboratory information systems.
- Excellent organization and communication skills.
- Ability to operate all equipment necessary to perform the job.
- Ability to handle stressful situations calmly and professionally.
Responsibilities
- Oversee day-to-day department operations and provide work direction, expertise, and guidance to staff.
- Oversee non-clinical laboratory operations, which may include phlebotomy, specimen management, and waived laboratory testing.
- Participate in projects supporting strategic initiatives, including developing and implementing quantitative outcomes.
- Monitor budget compliance, analyze fiscal needs and departmental performance, and address variances.
- Collaborate on and implement performance improvement processes to improve teammate engagement and physician and patient satisfaction.
- Ensure quality, regulatory, accreditation, compliance, and competency standards are met, and ensure adherence to current policies, procedures, and standardization or consolidation decisions.
- Coordinate orientation, training, and competency testing for staff and students; maintain competency as needed; serve as a primary resource for staff; and promote learning.
- Implement and monitor quality indicators and document and implement corrective action as appropriate.
- Select, coach, and develop team members; set expectations; recognize achievement; provide feedback; and administer progressive discipline when necessary.
- Recommend hiring, compensation changes, promotions, corrective actions, and terminations.
- Understand and adhere to the organization's Code of Ethical Conduct and ensure supervised employees' actions comply with applicable policies, regulations, and laws.
Benefits
- Paid time off programs.
- Medical, dental, vision, life, and short- and long-term disability benefits.
- Flexible Spending Accounts for eligible health care and dependent care expenses.
- Adoption assistance and paid parental leave.
- Defined contribution retirement plans with employer match and other financial wellness programs.
- Educational Assistance Program.
- Competitive compensation, with potential premium pay and incentive pay for select positions.
- Opportunity for annual increases based on performance.
- Career development programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
