Lab Supervisor

Zoetis•Waukesha, WI

21d

About The Position

The Lab Supervisor oversees the daily operations of all core laboratory departments, ensuring quality, accuracy, regulatory compliance, and timely diagnostic testing. The role supervises and develops laboratory professionals, manages workflows and supplies, troubleshoots technical issues, and supports a safe and collaborative work environment. The supervisor works with medical and other teams to ensure accurate processing, interpretation, and communication of laboratory results. Responsibilities span staff leadership, operational management, quality assurance, test analysis and reporting, and safety and regulatory compliance. The position requires experience in reference and clinical laboratories, including high-throughput hematology, chemistry, immunoassay, urinalysis, O&P/fecal testing, and related diagnostic equipment. It is a full-time, regular position.

Requirements

Bachelor’s degree or equivalent experience in a healthcare or laboratory environment.
At least 5 years of experience in reference laboratories.
Experience in a clinical laboratory setting with comprehensive knowledge of high-throughput hematology, chemistry, immunoassay, urinalysis, O&P/fecal testing, and related analyzers and diagnostics.
Exceptional attention to detail and ability to maintain high standards of accuracy.
Demonstrated ability to build, develop, and work within a clinical laboratory team, with creative problem-solving and flexibility to support rapid growth.
Proficiency with Microsoft Suite, the internet, and office/fax machines.
Advanced proficiency with multiple Laboratory Information Systems.
Ability to remain stationary for extended periods, bend and crouch to reach supplies, and lift over 30 pounds.
Ability to communicate accurate information in writing and verbally in a professional manner.
Ability to work in a laboratory environment with chemicals, reagents, and biological specimens.

Nice To Haves

Two years of leadership experience.
Certification as a Medical Laboratory Scientist (MLS) or Medical Technologist (MT) from an accredited organization such as ASCP or AMT.

Responsibilities

Lead, supervise, and mentor laboratory technicians and technologists who analyze veterinary patient samples.
Monitor staff performance, provide feedback, and conduct regular performance appraisals.
Ensure staff have adequate training and development opportunities to maintain proficiency in laboratory techniques and instrumentation.
Promote a collaborative and supportive work environment.
Oversee daily core laboratory operations, workflow, and turnaround-time expectations.
Monitor compliance with policies and procedures and recommend improvements to standards and procedures.
Manage laboratory supply inventory and ordering.
Troubleshoot technical issues related to hematology testing equipment and procedures.
Ensure laboratory instruments are properly maintained and calibrated according to manufacturer guidelines and regulatory standards.
Implement and maintain quality control and quality assurance programs.
Ensure laboratory practices comply with applicable requirements, including CLIA, CAP, OSHA, and HIPAA.
Review and analyze test results for accuracy and make adjustments as necessary.
Lead investigations and root-cause analysis for deviations and non-conformances, and ensure corrective actions are taken.
Ensure proper preparation, processing, and analysis of core laboratory samples.
Oversee timely and accurate test-result generation and assist with complex cases as needed.
Collaborate with Medical, Support Ops, and other departments to interpret and communicate laboratory results.
Ensure compliance with laboratory safety protocols and proper handling of hazardous materials.
Monitor adherence to infection-control and safety procedures to maintain a safe environment for staff and patients.
Participate in laboratory inspections and audits to ensure compliance with federal and state regulations.