Lab Services Support Supervisor (Upper Providence)

PerkinElmer•Customer Site - PA, PA

9d•$70,000 - $90,000•Onsite

About The Position

The Lab Services Support Supervisor oversees daily laboratory operations to maintain a safe, efficient, well-organized environment for research and experimentation. The role includes coordinating lab activities and service delivery, managing personnel and resources, maintaining equipment and supplies, overseeing budgets, and ensuring compliance with institutional, company, and regulatory standards. The supervisor monitors team workload and performance, schedules and delegates work, trains and mentors staff, and supports hiring, onboarding, and employee relations. The position also coordinates with scientists, vendors, facilities, administrative departments, and other teams; communicates with customers and leadership; tracks performance metrics; and maintains safety, training, and compliance documentation.

Requirements

High school diploma or equivalent and 5+ years of experience in a customer-facing role, or an associate degree and 4+ years of customer-facing experience, or a bachelor's degree and 3+ years of customer-facing experience.
2+ years of supervisory or management experience.
Takes ownership of tasks and drives them to completion.
Previous managerial experience.
Excellent interpersonal and communication skills with a customer-first mindset.
Strong attention to detail.
Strong written and verbal communication skills.
Ability to follow oral and written instructions accurately.
Intermediate proficiency in Microsoft Office, including Outlook, PowerPoint, Word, and Excel.

Nice To Haves

2+ years of experience in a scientific or laboratory environment.
1+ years of leadership experience.
Associate degree or professional certification in a relevant field, such as Project Management, Six Sigma, Business Administration, or Supply Chain.
Basic understanding of GLP/GxP and experience in a compliance-driven environment.
Familiarity with 5S principles: Sort, Set in Order, Shine, Standardize, and Sustain.
Knowledge of chemical handling and safety practices.
Basic understanding of Occupational Health and Safety standards.
Ability to read and interpret chemical labels and safety signage.
Familiarity with Good Documentation Practices (GDP).

Responsibilities

Supervise and coordinate daily lab activities, ensuring the lab is ready for scientific work and equipment receives appropriate service.
Oversee inventory and procurement of laboratory supplies and materials.
Ensure chemicals and biological samples are properly stored and labeled.
Facilitate and coordinate installation of capital equipment in the lab.
Triage issues, resolve those within scope, and escalate others as needed.
Monitor team workload and adjust resources to meet laboratory needs.
Inspect work to ensure it meets quality standards and follows documented procedures.
Coordinate with other departments to align service delivery.
Track metrics and KPIs and adjust ways of working to meet targets.
Communicate effectively with customers, the team, and leadership; serve as a liaison between staff and upper management.
Report shortages and maintenance needs through appropriate channels.
Liaise with vendors, facilities, and administrative departments.
Ensure quality and EHS compliance for team activities.
Maintain safety documentation, including SDS, training logs, and inspection records, and coordinate safety Gemba's.
Lead regular meetings with scientists to share information and align on laboratory activities, staffing, and task priorities.
Monitor employee performance and provide training, mentoring, and disciplinary action as needed.
Communicate goals, updates, and changes regularly to the team; hold team meetings and one-to-ones with direct reports.
Coordinate onboarding and safety training for new lab members and employees.
Schedule and delegate tasks to support staff; schedule shifts and manage time-off requests to maintain adequate staffing.
Ensure compliance with company policies, procedures, and safety regulations.
Address employee and customer issues in a timely, professional manner.
Maintain accurate attendance, productivity, and performance records.
Collaborate with other departments to meet organizational goals.
Hire, onboard, and train new employees.
Maintain training and compliance in health and safety, security, environmental, and operational aspects of daily work.