Lab Service Representative - Physician Partners Lab - Multiple Locations

Roper St. Francis Healthcare•North Charleston, SC

3d•Onsite

About The Position

The Lab Service Representative receives and relays telephone and fax information accurately, promptly, and professionally, and responds to telephone and fax inquiries. The representative contacts practice representatives to resolve problems with specimens or laboratory orders and provides follow-up. The role also assists with other laboratory clerical duties. The representative identifies tests offered by the laboratory and tests performed by participating reference labs; identifies applicable insurance and tests to be distributed to participating labs; and recognizes practice locations and physicians. The role identifies order problems and promptly communicates with practices or physicians to resolve them. It performs computer and data-entry tasks as needed, including label and report reprints, demographic updates, corrections, and adding or deleting tests. Professional conduct and appearance are expected at all times. The position works in a fast-paced, well-lit, climate-controlled office in a high-traffic, close work environment. Interaction with physicians, staff, and the public may be frequent and interruptive, and work may be stressful. There may be exposure to communicable diseases, toxic substances, and other conditions common to a clinic or laboratory environment. The job requires a full range of body motion, manual and finger dexterity, eye-hand coordination, frequent walking, sitting, bending, and standing for extended periods, and lifting or carrying items weighing up to 25 pounds.

Requirements

High school diploma or equivalent.
Knowledge of medical laboratory terminology and protocols.
Strong interpersonal and communication skills.
Ability to maintain strict confidentiality of work-related information.
Ability to perform the described physical activities, including lifting and carrying items weighing up to 25 pounds.

Nice To Haves

Data-entry computer experience.

Responsibilities

Receive, relay, and return telephone and fax information accurately, promptly, and professionally.
Contact practice representatives about specimen or laboratory-order problems and follow up to achieve resolution.
Identify laboratory tests offered in-house and those performed by participating reference labs.
Identify insurance information and tests that should be distributed to participating labs.
Identify practice locations and physicians.
Recognize order problems and communicate promptly with practices or physicians to resolve them.
Perform computer functions as required, including label reprints, report reprints, demographic updates, corrections, and adding or deleting tests.
Perform data-entry functions as needed.
Assist with other laboratory clerical duties.
Maintain professional conduct and appearance.
Maintain knowledge of and comply with established policies and procedures, including OSHA blood-borne pathogen and hazardous chemical communication standards and the Clinical Laboratory Improvement Act.
Help maintain a clean and safe business office, including treatment rooms, kitchen, and restroom.
Maintain strict confidentiality of work-related information.