Lab Service Representative - Physician Partners Lab - Multiple Locations

Roper St. Francis Healthcare•North Charleston, SC

5d•Onsite

About The Position

The Lab Service Representative receives and relays telephone and fax information accurately, promptly, and professionally, and responds to telephone and fax inquiries. The role contacts practice representatives to resolve specimen and laboratory order problems and follows up on those issues. It also provides other laboratory clerical support. The representative identifies tests offered by the laboratory and tests handled by participating reference laboratories, identifies applicable insurance and tests to be distributed to participating labs, and recognizes practice locations and physicians. The role performs computer and data-entry functions such as reprinting labels or reports, updating demographics, making corrections, and adding or deleting tests. Professional conduct and appearance are expected at all times. The position works in a fast-paced, well-lit, climate-controlled office with frequent interactions that may be interruptive. The work may be stressful and may involve potential exposure to communicable diseases, toxic substances, and other conditions common to a clinic or laboratory. Physical requirements include a full range of body motion, manual and finger dexterity, eye-hand coordination, frequent walking, sitting, bending, and extended periods of standing, and lifting or carrying items weighing up to 25 pounds. The role requires maintaining confidentiality, following applicable policies and procedures, and helping maintain a clean and safe business office.

Requirements

High school diploma or equivalent.
Knowledge of medical laboratory terminology and protocols.
Strong interpersonal and communication skills.
Ability to maintain strict confidentiality of work-related information.

Nice To Haves

Data-entry computer experience.

Responsibilities

Receive and relay telephone and fax information accurately, promptly, and professionally.
Return telephone and fax inquiries accurately, promptly, and professionally.
Contact practice representatives to resolve specimen and laboratory order problems and follow up.
Identify tests offered by the laboratory and those handled by participating reference laboratories.
Identify insurances and tests that must be distributed to participating laboratories.
Identify practice locations and the physicians at those locations.
Identify order problems and communicate promptly with practices or physicians to resolve them.
Perform computer functions as required, including label and report reprints, demographic updates, corrections, and adding or deleting tests.
Perform data-entry functions as needed.
Maintain professional conduct and appearance.
Maintain confidentiality of work-related information.
Comply with established policies and procedures, including OSHA blood-borne pathogen and hazardous chemical communication standards and the Clinical Laboratory Improvement Act.
Help maintain a clean and safe business office, including treatment rooms, kitchen, and restroom.