Lab Resource Coordinator-Full-time Evenings

Northwestern Memorial Healthcare • Geneva, IL

9d • Onsite

About The Position

The Lab Resource Coordinator facilitates quality service delivery for a designated laboratory section under the direction of the Manager. The role coordinates staffing and section activities, manages supplies and inventory, and investigates and resolves technical, service, workflow, and patient-related problems. It also supports laboratory equipment and facilities maintenance, staff training and development, regulatory compliance, quality management, and process improvement. Special knowledge of hospital and laboratory systems is required.

This is a full-time, 40-hour-per-week second-shift position at Delnor Hospital in Geneva. The schedule is 2:00 p.m. to 10:30 p.m. and includes every third weekend.

Requirements

• Bachelor’s degree in chemical, physical, biological, or clinical laboratory science, or medical technology.
• At least two years of clinical laboratory experience, including professional experience in a technical specialty specific to the role.
• MLS/BB/C/CG/CT/H/HTL/I/M/MB ASCP Board of Registry certification within one year of hire.
• Special knowledge of hospital and laboratory systems.
• Ability to work 2:00 p.m. to 10:30 p.m., including every third weekend.

Nice To Haves

• At least five years of clinical laboratory experience, including professional experience in a technical specialty specific to the role.

Responsibilities

• Provide lead direction and supervision for section processes and procedures.
• Coordinate and supervise staffing to ensure sufficient coverage; adjust work assignments in response to absences or increased patient volume.
• Evaluate and approve the need for overtime and temporary help; oversee time-recording adjustments, vacation requests, and leave requests.
• Ensure consistent quality customer service and orient, train, and assist with evaluation of section personnel.
• Oversee inventory and submit supply requests in accordance with budget and purchasing requirements.
• Coordinate maintenance and repair of equipment and facilities, including troubleshooting, service calls, equipment operation, and maintenance records.
• Assist the Manager with performance appraisals, competency assessments, and safety and infection-control training.
• Assist with developing, revising, and reviewing standard operating procedures and related documentation.
• Ensure compliance with applicable federal, state, local, TJC, CAP, and hospital regulations, policies, and procedures.
• Investigate and resolve patient, technical, supply, service, and workflow problems within the area of responsibility.
• Support department safety and infection-control programs and monitor Safety Officer activities.
• Document incidents and errors appropriately and promptly according to policy.
• Support the Manager with information about projects and daily department activities and assist with process-improvement projects.
• Establish personal development objectives and pursue appropriate development opportunities; communicate staff development needs to the Manager.
• Follow Patients First management standards, communicate key issues to the Manager, and promote hospital, division, and department objectives.
• Coordinate critical situations involving patients, staff, and visitors, consulting the Manager and Operations Coordinator or administrator as needed.
• Participate in and present laboratory meetings and continuing education programs.
• Perform complex testing in accordance with section policies and procedures and maintain quality control, quality assurance, and patient information records as required.
• Work with Medical Directors on goals, objectives, budgets, new programs, clinical quality management, and technical and operational issues.
• Lead, oversee, and participate in departmental quality-improvement activities; communicate customer satisfaction issues and suggest process improvements.
• Use quality-management audit results to improve services and patient care, and collect data to measure and track quality management.
• Perform other duties as assigned.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A range of benefits supporting physical, emotional, and financial well-being and protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level