Lab Resource Coordinator-Full-time Evenings

Northwestern Memorial Healthcare • Geneva, IL

9d • $42 - $54 • Onsite

About The Position

The Lab Resource Coordinator facilitates quality service delivery for a designated laboratory section under the direction of the Manager. The role coordinates staffing and section activities, maintains inventory and supply requests within budget and purchasing requirements, and investigates and resolves technical, service, patient, supply, and workflow problems. It requires special knowledge of hospital and laboratory systems.

This is a full-time, 40-hour-per-week evening (second-shift) position at Delnor Hospital in Geneva. The scheduled hours are 2:00 p.m. to 10:30 p.m., including every third weekend. The coordinator provides lead direction and supervision, supports staff training and development, helps ensure regulatory and safety compliance, coordinates laboratory equipment maintenance and troubleshooting, performs complex testing, and leads or participates in quality improvement activities.

Requirements

• Bachelor’s degree in chemical, physical, biological, or clinical laboratory science, or medical technology.
• At least two years of clinical laboratory experience, including professional experience in a technical specialty specific to the role.
• MLS/BB/C/CG/CT/H/HTL/I/M/MB ASCP Board of Registry certification within one year of hire.

Nice To Haves

• At least five years of clinical laboratory experience, including professional experience in a technical specialty specific to the role.

Responsibilities

• Provide lead direction and supervision for section processes and procedures.
• Coordinate and supervise section staffing to ensure sufficient coverage; adjust work assignments in response to sick leave or increased patient volume.
• Evaluate and approve the need for staff overtime and temporary help.
• Oversee staff adjustments in the Automated Time Recording system and review vacation and leave requests.
• Ensure staff provide consistent quality customer service.
• Orient, train, and assist in evaluating section personnel according to Laboratory Management and Human Resources guidelines.
• Oversee inventory and submit supply requests in accordance with section budget, purchasing requirements, and workload demands.
• Coordinate maintenance and repair activities for equipment and facilities.
• Assist the Manager with annual performance appraisals, competency assessments, and staff safety and infection control training.
• Assist with developing, revising, and reviewing standard operating procedures and related documentation.
• Ensure compliance with federal, state, local, TJC, CAP, and hospital regulations, policies, and procedures.
• Investigate and resolve patient, technical, supply, and workflow problems within the area of responsibility.
• Ensure the department meets hospital and laboratory safety and infection control requirements and monitor the activities of the department Safety Officer.
• Promote teamwork through positive leadership and effective communication.
• Ensure incidents and errors are documented appropriately and promptly under the Occurrence Management policy.
• Respond to the Manager’s requests for information about projects and daily departmental activities.
• Assist with process improvement projects and establish and pursue personal development objectives.
• Assess and communicate staff development needs to the Manager.
• Identify and communicate key issues to the Manager, promote hospital, division, and department objectives, and coordinate critical situations involving patients, staff, or visitors.
• Adhere to Patients First management standards for leadership, communication, and visibility.
• Adhere to hospital and department policies and procedures and perform other duties as assigned.
• Participate in and present laboratory meetings and continuing education programs.
• Call for outside service when necessary; coordinate and perform troubleshooting and repairs.
• Coordinate laboratory equipment operation and maintenance and maintain service records.
• Perform, record, and maintain quality control, quality assurance, and patient information as required by the laboratory and accrediting agencies.
• Perform complex testing in accordance with section policies and procedures.
• Work with Medical Directors on goals, objectives, budgets, new programs, and resolution of technical and operational issues.
• Support Clinical Quality Management activities and lead, oversee, and participate in departmental quality improvement.
• Communicate customer satisfaction issues, suggest process improvements, use audit results to improve services and patient care, and collect data to measure and track quality management.

Benefits

• Tuition reimbursement
• Loan forgiveness
• 401(k) matching
• A wide range of benefits intended to support employees’ physical, emotional, and financial well-being and provide protection for unexpected life events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level