Lab Assistant I

Quest Diagnostics

12d

About The Position

The Lab Assistant I provides general support functions within the Technical Operations Department. The role involves learning assigned Pre-Analytical Assistant I duties and understanding how Tech Ops and Specimen Processing functions work together and affect technical departments and result quality. The position is in Marlborough, Massachusetts, with a Monday-to-Friday schedule from 3:00 AM to 11:00 AM and rotational weekend work. The pay range is $20.10–$22.01 per hour. An employee may be eligible for a shift differential of 10% for some or all second-shift hours and 15% for some or all third-shift hours; details are provided if an offer is extended. Successful candidates may also be eligible for annual performance bonus compensation. The role requires identifying and resolving or escalating specimen issues, developing familiarity with test-order compliance procedures, meeting quality and production standards within six months of completing training, and completing written documentation clearly and on time. The employee is expected to follow attendance guidelines, support department operations during coworker absences, and learn additional Tech Ops and Specimen Processing functions to progress to the next level. Other duties may be assigned.

Requirements

High school diploma or equivalent.
Minimal data-entry skills.

Nice To Haves

Previous experience in a production environment.
A medical background, including medical terminology applicable to a clinical laboratory.

Responsibilities

Learn assigned Pre-Analytical Assistant I duties and develop an understanding of how Tech Ops and Specimen Processing functions work together and affect technical departments and result quality.
Identify problems involving specimen types or missing information related to sorting, racking, centrifuging, delivery, and storage; resolve issues or forward information to support timely resolution.
Develop an understanding of compliance policies related to test ordering, including researching test-order information using translation tables, computer systems, and the directory of services.
Meet quality and production standards within six months of completing training.
Complete required written documentation so it is understandable, legible, and submitted within the assigned time frame.
Report to work on time, follow attendance guidelines, and support department performance when coworkers are absent.
Learn additional Tech Ops and Specimen Processing functions to support timely progression to the next level.
Perform other duties as assigned.

Benefits

Day 1 medical, supplemental health, dental, and vision benefits for full-time employees who work 30 or more hours.
Well-being programs.
Annual no-cost health assessment program, Blueprint for Wellness®.
healthyMINDS mental health program.
Vacation and Health/Flex Time.
Six holidays plus one “MyDay” off.
FinFit financial coaching and services.
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service.
Employee stock purchase plan.
Life and disability insurance, with a buy-up option.
Flexible Spending Accounts.
Annual incentive plans.
Matching gifts program.
Education assistance through MyQuest for Education.
Career advancement opportunities.