Lab Administrator

Zoetis • Louisville, KY

6d

About The Position

The Lab Administrator is a member of the Salesforce and Sendout departments across Zoetis Reference Labs (ZRL). The role supports laboratory sendout workflows, sample and case tracking, result reporting, and collaboration with Customer Service and Quality. The Lab Administrator also helps train colleagues and completes projects or tasks assigned by management or a supervisor.

Requirements

• High school diploma or equivalent.
• Proficiency with Microsoft Suite, the internet, and office/fax machines.
• Effective oral and written communication skills.
• Ability to meet internal and external customer expectations, promote a positive company image, and work with customers to solve problems.
• Listening and problem-solving skills, including addressing client and employee needs and communicating sensitively and tactfully across organizational levels.
• Ability to establish relationships and collaborate across people and groups.
• Task and time management skills, including prioritizing and making decisions promptly under tight deadlines and pressure.

Nice To Haves

• One or more years of experience in a clinical laboratory setting.
• One to two years of data entry experience.
• A medical background or experience with laboratory testing terminology, or a strong aptitude to learn the terminology.

Responsibilities

• Prepare, package, and ship samples to external laboratories.
• Review incoming laboratory results and ensure established turnaround times are met for each test.
• Report test results while maintaining quality control and consistent formatting.
• Order shipping supplies.
• Collaborate with Customer Service to resolve issues involving problem samples and add-ons.
• Log, track, and prioritize problem samples, add-ons, and sendout cases to ensure timely resolution and adherence to service-level agreements.
• Partner with Customer Service and Quality to identify root causes of NCEs using Salesforce case history.
• Assist with and facilitate training on laboratory duties and responsibilities as requested.
• Perform ad hoc projects or tasks assigned by management or a supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED