Lab Administrator

Zoetis • Louisville, KY

7d

About The Position

The Lab Administrator is a member of the Salesforce and Sendout departments across Zoetis Reference Labs (ZRL). The role prepares, packages, and ships samples to external laboratories; reviews and reports laboratory results; and helps ensure turnaround times, quality control, and consistent formatting. The administrator also coordinates problem samples, add-ons, and sendout cases with Customer Service and Quality, supports training as requested, and performs ad hoc tasks or projects assigned by management or a supervisor.

Requirements

• High school diploma or equivalent.
• Proficiency in Microsoft Suite, internet use, and office and fax machines.
• Effective oral and written communication skills.
• Ability to meet the expectations of internal and external customers, promote a positive company image, and work with customers to solve problems.
• Listening and problem-solving skills, including the ability to hear and address client and employee needs and communicate effectively and sensitively across organizational levels.
• Ability to establish relationships and networks across different people and groups.
• Task and time management skills, including prioritizing and making prompt decisions under tight deadlines and pressure.

Nice To Haves

• One or more years of experience in a clinical laboratory setting.
• One to two years of data entry experience.
• A medical background or experience with laboratory testing terminology, or a strong aptitude for learning terminology.

Responsibilities

• Prepare, package, and ship samples to external laboratories.
• Review incoming laboratory results and ensure adherence to established turnaround times for each test.
• Report test results while maintaining quality control and format consistency.
• Order shipping supplies.
• Collaborate with Customer Service to resolve problem samples and add-ons.
• Log, track, and prioritize problem samples, add-ons, and sendout cases to support timely resolution and SLA adherence.
• Partner with Customer Service and Quality to identify root causes of NCEs using Salesforce case history.
• Assist with and facilitate training on laboratory duties and responsibilities as requested.
• Perform ad hoc projects or tasks as assigned by management or a supervisor.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED