L1 Desktop Support

Zones LLC. • Portland, OR

5d • $24 - $27 • Onsite

About The Position

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. This role provides first-level support for desktops, laptops, and end-user devices, supporting Windows OS, macOS (basic), and Microsoft Office 365. Responsibilities include troubleshooting common hardware, software, and connectivity issues, logging and managing tickets in ServiceNow, performing IMAC activities, supporting printers, peripherals, and mobile devices, and assisting with onboarding/offboarding processes. The role also involves basic network troubleshooting, asset management, and escalating unresolved issues to L2 teams, while maintaining documentation and following SOPs.

Requirements

• Windows 10/11, macOS (basic)
• Microsoft 365 (Outlook, Teams, OneDrive)
• MDM Support (Mobile Support)
• Intune
• ServiceNow ITSM
• Basic networking (TCP/IP, Wi-Fi)
• Desktop hardware and peripherals
• Mobile device support
• 1–3 years of experience in desktop support
• Basic knowledge of OS, Office 365, and hardware troubleshooting
• Familiarity with ITSM tools (ServiceNow preferred)
• Good communication and customer service skills
• Exposure to enterprise IT environments
• Windows and Mac OS knowledge

Nice To Haves

• Certifications like A+, ITIL Foundation

Responsibilities

• Provide first-level support for desktops, laptops, and end-user devices
• Support Windows OS, macOS (basic), and Microsoft Office 365
• Troubleshoot common hardware, software, and connectivity issues
• Log and manage tickets in ServiceNow ensuring SLA adherence
• Perform IMAC activities (Install, Move, Add, Change)
• Support printers, peripherals, and mobile devices
• Support onboarding and offboarding process
• Provide basic network troubleshooting (LAN/Wi-Fi)
• Assist with asset management and inventory tracking
• Escalate unresolved issues to L2 teams
• Maintain documentation and follow SOPs

Benefits

• medical coverage
• state-mandated sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed