Desktop Support

TEKsystems•Tallahassee, FL

2d•$21 - $25•Onsite

About The Position

We are looking for a hands-on Desktop Support Technician to serve as the primary IT resource across five clinic locations in the Tallahassee and Pensacola regions. This is a highly visible, independent role where you will be the go-to person for clinical and administrative staff when technology issues arise. Given the healthcare environment, your ability to resolve issues quickly and professionally is critical.

Requirements

2–5 years of hands-on desktop or deskside support experience in a corporate environment
Strong working knowledge of Windows 10, Active Directory, and Office 365
Experience with ticketing systems and a track record of thorough documentation
Comfortable working independently as the sole IT resource on site
Valid driver's license and willingness to travel between clinic locations
Outstanding customer service and communication skills — you'll be working with clinical staff in a fast-paced, high-stakes environment

Nice To Haves

Experience with Citrix, Freshservice, ManageEngine, Imprivata, or VPN tools
ITIL, CompTIA, or Microsoft certifications
Bachelor's degree in Computer Science or related field
Healthcare IT experience

Responsibilities

Providing on-site deskside support to physicians, nurses, and clinical staff across five regional clinic locations
Handling escalated tickets from the Tier 1 help desk — hardware troubleshooting, software support, new hire setups, and equipment installs
Working in network closets — understanding patch and panel layouts, coordinating with network teams
Monitoring ticket trends by clinic and partnering with the corporate IT team to implement solutions
Supporting imaging, deployments, terminations, and remote support as needed
Documenting ticket detail thoroughly to support knowledge base development
Traveling between clinic locations as needed, including sites in the Pensacola area