Desktop Support

TEKsystems•Tallahassee, FL

2d•$21 - $25•Onsite

About The Position

We are seeking a Desktop Support Engineer to provide high-quality technical support in a corporate IT environment. This role will focus on troubleshooting end-user issues, supporting core Microsoft technologies, and documenting solutions to enhance the organization’s knowledge base.

Requirements

2–5 years of corporate IT support experience in a desktop support or helpdesk environment
Strong experience with Active Directory and Office 365 support
Proven ability to document ticket details and create knowledge base articles
Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities

Nice To Haves

Attention to detail and strong documentation skills
Ability to manage multiple tickets in a fast-paced environment
Customer-first mindset with a focus on user satisfaction
Team collaboration and clear communication across technical and non-technical audiences

Responsibilities

Provide Tier 1/2 desktop support for end users, resolving hardware, software, and system issues in a timely manner
Troubleshoot and support Active Directory accounts, permissions, and group policies
Support Microsoft Office 365 applications including Outlook, Teams, and SharePoint
Accurately document ticket details, resolutions, and troubleshooting steps within the ITSM system
Contribute to and maintain knowledge base articles to improve self-service and team efficiency
Deliver excellent customer service while communicating effectively with non-technical users
Escalate complex issues as needed while ensuring proper documentation and follow-up