KYC Analyst

Flex

1d•$80,000 - $100,000

About The Position

Flex is hiring its first KYC Analysts to build and operate a new KYC function. Reporting directly to the Head of Financial Crimes, the KYC Analyst will own onboarding and review decisions, including applications routed to manual review and existing accounts flagged for review. The role involves validating customer information, collecting and assessing documentation, and deciding whether customers can be onboarded, need to provide additional information, or should be escalated. The position will initially focus on clearing the review backlog and keeping onboarding moving while balancing review quality and speed. Over time, the analyst will help improve procedures, define standards for strong KYC files, identify patterns and process gaps, and help shape how the team operates. The analyst will work with Risk, Operations, Support, leadership, and the bank partner program, and will stay current on AML typologies and regulatory guidance. The role is suited to someone with experience in KYC, onboarding, customer due diligence, or financial crimes who is comfortable making decisions with incomplete information and wants to help design a growing function. The position is available in San Francisco, Miami, New York, or fully remote. Compensation is $80,000–$100,000 per year, with eligibility for equity compensation. Flex offers medical, dental, and vision insurance, paid time off, and a 401(k) plan. Applications are accepted on an ongoing basis until the position is filled.

Requirements

1–3+ years of experience in KYC, customer due diligence, onboarding, or a related financial crimes role at a financial institution, fintech, or payments company.
Exposure to business (KYB) onboarding or BaaS program compliance.
Working knowledge of KYC/CDD requirements and BSA/AML obligations.
Experience researching entities and individuals using public sources and screening for adverse media, sanctions, and PEP exposure.
Experience using KYC or screening tools, such as Sardine, Alloy, Unit21, or similar.
Strong written communication skills, including the ability to explain risk decisions in plain language and summarize complex findings concisely.
High attention to detail and comfort working with ambiguous or incomplete information.
Ability to manage a queue, juggle multiple priorities, and prioritize effectively.
Growth mindset and self-driven approach, including taking initiative to improve clunky processes and document better procedures.
Comfort with ambiguity and the ability to make sound business decisions with incomplete information.

Nice To Haves

CAMS or another AML certification, completed or in progress.

Responsibilities

Review new applications routed to manual review and validate answers against documents and public sources.
Gather documentation to support flagged answers before onboarding customers.
Conduct KYC and KYB reviews, verify identity documents, and identify beneficial owners and control persons using registry and public records.
Review flagged accounts after opening and conduct periodic refresh and event-driven reviews; decide whether to clear cases, request more information, or escalate them.
Identify customers requiring enhanced due diligence and escalate them for supervisory review.
Research customers using public sources, including adverse media, sanctions lists, and politically exposed person databases.
Resolve screening hits by distinguishing true matches from false positives and documenting the reasoning.
Write clear, well-supported case notes and maintain accurate, complete records in the case management system.
Manage the manual-review queue while balancing review quality and speed.
Partner with Support, Risk, and Operations to close documentation requests and keep onboarding moving.
Support quality assurance and file reviews, including reviews for the bank partner program.
Identify patterns and process gaps that slow reviews or limit detection coverage, and help document, simplify, and improve procedures.
Share findings and patterns with Risk, Operations, and leadership to improve detection and review processes.
Stay current on AML typologies and regulatory guidance and share relevant learnings with the team.
Own onboarding and review decisions from application through approval and help establish standards for strong KYC files.