KYC Program Manager

Meta•Washington, DC

4d•$94,000 - $139,000

About The Position

Meta is seeking a Program Manager to support the design, implementation, and ongoing management of Know Your Customer (KYC) compliance programs within its financial services and payments ecosystem. The role helps ensure customer due diligence, identity verification, and onboarding controls meet applicable regulatory requirements and internal policy standards. The Program Manager partners with Legal, Engineering, Product, and Operations to identify compliance gaps, improve programs, and scale KYC processes as Meta's payments and financial products grow.

Requirements

3+ years of experience in compliance program management, regulatory operations, or a related function within financial services, fintech, or a technology company with payment or financial products.
Experience managing cross-functional projects involving technical and non-technical stakeholders and driving work to completion with limited oversight.
Experience translating regulatory or policy requirements into operational procedures, controls, or technical specifications.
Experience with KYC, customer onboarding, due diligence, identity verification, risk, or compliance frameworks and their operational implementation.
Experience designing and operating model monitoring, testing, or attestation frameworks and producing audit- or regulator-ready evidence.
Proficiency in data analysis techniques, including SQL, to perform root cause analysis and inform process-based redesign.

Nice To Haves

Demonstrated ability to integrate AI tools to optimize or redesign workflows and drive measurable impact, such as efficiency gains or quality improvements.
Experience developing and implementing automation, such as prompt engineering, benchmarking, and launch planning, in a business context.
Demonstrated ongoing AI skill development, such as prompt/context engineering or agent orchestration, and staying current with emerging AI technologies.
Experience adhering to and implementing responsible, ethical AI practices, such as risk assessment, bias mitigation, and quality and accuracy reviews.
Familiarity with BSA/AML regulatory requirements, FinCEN guidance, or international KYC standards applicable to payments or financial services products.
Experience using data analysis or reporting tools to monitor compliance program metrics and surface actionable insights for program improvement.
Experience working with automated identity verification platforms, onboarding tooling, or KYC technology solutions in a fintech or payments environment.

Responsibilities

Manage and support KYC program initiatives, including customer due diligence, enhanced due diligence, and identity verification workflows across Meta's payments and financial services products.
Monitor KYC program health by tracking key performance indicators, identifying control gaps, and escalating risks or issues to appropriate stakeholders.
Partner with Engineering, Product, Legal, and Operations to design and implement scalable KYC controls and onboarding processes that meet regulatory requirements.
Translate regulatory requirements and internal policy standards into operational procedures and technical specifications for cross-functional partners.
Drive process improvements and operational enhancements to increase the efficiency, accuracy, and scalability of KYC workflows.
Develop and maintain program documentation, including policies, procedures, process maps, and control inventories relevant to KYC and customer due diligence obligations.
Support regulatory examinations, internal audits, and compliance reviews by preparing documentation, responding to inquiries, and tracking remediation efforts.
Collaborate with data and analytics partners to build reporting and monitoring capabilities that provide visibility into KYC program performance and risk exposure.
Communicate program status, risks, and outcomes to stakeholders across compliance, legal, and business functions, including periodic updates to leadership.