Compliance KYC Manager

Paxos

1d•$156,000 - $178,425

About The Position

The Compliance KYC Manager leads the team responsible for customer onboarding and ongoing due diligence, combining deep KYC expertise with hands-on operational leadership. The manager reviews complex cases, resolves escalations, coaches risk-based decision-making, and manages queue performance, quality, and capacity. They own KYC policies and procedures, maintain clear and defensible documentation, and drive remediation of control gaps and audit or regulatory findings. The role partners closely with Product, Engineering, Data, and business teams to address competing priorities and improve KYC processes and tools. It also provides senior management with reporting on operational performance, remediation progress, emerging risks, and resource needs.

Requirements

Deep knowledge of US KYC requirements, including customer identification, beneficial ownership, CDD, EDD, customer risk rating, and ongoing due diligence for individual and institutional customers.
Experience leading KYC operations and working directly in queues, reviewing complex cases, resolving escalations, and documenting defensible, risk-based decisions.
Demonstrated success managing and developing a team, including coaching analysts, setting performance expectations, and allocating capacity across daily operations and projects.
Strong cross-functional collaboration skills and experience partnering with Product, Engineering, Data, and business teams to develop practical solutions.
Ability to manage competing priorities, communicate trade-offs and capacity constraints clearly, and drive work through completion.
Experience maintaining policies, procedures, and supporting documentation, and translating requirements into clear operational guidance.
Experience owning remediation of control gaps and audit or regulatory findings, including implementation, evidence retention, and validation support.
Experience developing operational metrics and communicating performance, emerging risks, remediation progress, and resource needs to senior management.
Excellent written and verbal communication skills, including the ability to explain complex requirements clearly to different audiences.
A hands-on approach, strong ownership, and comfort operating in a fast-paced environment.
Familiarity with AI and automation tools, with sound judgment about appropriate use, data protection, and verification of outputs.

Responsibilities

Lead day-to-day KYC operations for customer onboarding and ongoing due diligence, managing queues, priorities, quality, and turnaround times.
Review complex cases and escalations, applying risk-based judgment and clearly documenting decisions.
Manage and develop the KYC team through coaching, training, performance feedback, and capacity planning.
Own and maintain KYC policies, procedures, and operational guidance.
Partner with Product, Engineering, Data, and business teams to resolve challenges, evaluate solutions, and communicate priorities, dependencies, and trade-offs.
Build and maintain relationships with enterprise partners, customers, and their Compliance teams.
Identify control gaps and lead issue remediation, including root cause analysis, corrective action planning, implementation, evidence retention, and validation support.
Participate in internal and external audits and regulatory examinations, preparing documentation, explaining processes and controls, and coordinating responses.
Manage KYC vendor relationships, including service performance, issue escalation, capability assessments, and enhancement coordination.
Improve KYC tooling and workflows by defining requirements, supporting user acceptance testing, and ensuring implementation and team adoption.
Identify opportunities to improve efficiency and control effectiveness through automation and appropriately governed AI use.
Develop and report operational metrics to senior management, including performance trends, quality, backlog aging, remediation progress, emerging risks, and resource needs.
Support the Compliance Operations team through occasional weekend duty as business needs require.