KPI Program Manager
About The Position
The KPI Program Manager leads the design, governance, analysis, and continuous improvement of enterprise and functional key performance indicators. The role partners with business leaders to translate strategic priorities into measurable outcomes, establish reliable reporting routines with KPI Owners, and drive accountability for action. It ensures metrics are clearly defined, supported by trusted data, and consistently used to improve operational and financial performance. The role also partners with Finance and HR Total Rewards on KPI performance forecasting to ensure accurate bonus accruals. The internal title for this role is Manager Target Setting Cascade (TSC).
Requirements
- Bachelor’s degree in business, finance, HR, economics, analytics, engineering, operations, or a related field, or equivalent practical experience.
- At least 7 years of experience in performance management, business analytics, finance, operations, or a related discipline.
- Demonstrated experience designing KPI frameworks, target setting, scorecards, dashboards, or management reporting.
- Advanced proficiency with spreadsheets and presentation tools.
- Ability to communicate concise, decision-relevant insights to senior leaders and cross-functional audiences.
- Proven ability to manage multiple priorities, influence without direct authority, and deliver high-quality work on schedule.
- Strategic thinking and business acumen.
- Data analysis and insight generation.
- Performance measurement and governance.
- Executive communication.
- Stakeholder management and facilitation.
- Attention to detail and data integrity.
- Problem solving and continuous improvement.
- Accountability and results orientation.
Nice To Haves
- Master’s degree in business administration, analytics, finance, or a related discipline.
- Experience with business intelligence and data visualization platforms.
Responsibilities
- Partner with leaders to define KPI frameworks that connect strategic objectives, business plans, and operational priorities.
- Establish and maintain KPI definitions, owners, formulas, data sources, targets, thresholds, reporting cadence, and documentation.
- Develop scorecards, dashboards, and executive-ready performance narratives highlighting results, trends, risks, and opportunities.
- Work with Finance, HR Operations, Information Technology, and KPI Owners to validate metric accuracy, resolve discrepancies, and strengthen controls.
- Analyze performance drivers, conduct root-cause analysis, and translate findings into practical recommendations.
- Facilitate recurring performance reviews, document decisions and actions, and follow through with accountable owners.
- Support annual and periodic target-setting processes using historical results, forecasts, benchmarks, and strategic priorities.
- Identify opportunities to simplify reporting, automate manual processes, retire low-value metrics, and improve decision speed.
- Train business partners on KPI interpretation, data literacy, and effective use of performance management tools.
- Build alignment across functions and promote transparency, ownership, and fact-based decision-making.
Benefits
- Medical, dental, and vision insurance.
- Flexible Spending Accounts for health and dependent care, Health Reimbursement Accounts, and Health Savings Accounts.
- Well-being programs, including companywide events and a wellness incentive program.
- Paid time off.
- 401(k) plan with generous company contributions.
- Financial planning services.
- Employee stock purchase program.
- Life and accident insurance.
- Family-friendly employee events.
- Employee Assistance Program services, including mental health and concierge-type services.
- Compensation and bonus incentive programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
