Knowledge Manager Senior (Data)

Amentum•Reston, VA

2d•$100,000 - $120,000

About The Position

Amentum provides warning and all-source analytical support to DIA’s Defense Combating Terrorism Office, helping inform DoD policy, planning, and operational decisions to counter regional and transnational terrorism threats. The mission includes counterterrorism analysis, national watchlisting support to the TIDE database, expert assessments for the Pentagon and Joint Staff, and round-the-clock support to government and partner decision makers. Analysts also support the Congressionally mandated Prisoner of War/Missing in Action cell with analysis, collection, and support concerning global hostage threats or events against U.S. citizens. The Knowledge Manager Senior (Data) provides intelligence, administrative, knowledge-management, and IT support to analysts and the organization. The role supports information sharing and analytic production, maintains databases and knowledge-management systems, manages SharePoint sites and organizational resources, provides customer and technical support, and performs cross-domain data transfers and intelligence dissemination. The position requires a TS/SCI with Polygraph clearance and at least 12 years of experience. The work schedule is first shift, eight hours per day.

Requirements

TS/SCI with Polygraph security clearance.
At least 12 years of experience.
High school diploma or GED.
Knowledge of centralized and peripheral databases, content-management systems, records-management systems, workflows, and information sharing for analytic production.
Ability to compile performance and usage metrics and identify future knowledge-management requirements.
Ability to disseminate intelligence products across separate networks and portals.
Knowledge of hardware installation and maintenance, including fiber, switches and ports, VoIP phones, printers, and switchboxes.
Network knowledge and ability to troubleshoot hardware, software, and network issues.
Ability to understand customer project requirements, explain feasible hardware and software solutions, and communicate with senior leadership and technical teams.
Ability to create, input, track, and manage support tickets in automated help-desk systems.
Ability to rebuild and reimage workstations across three networks, including applying updates and patches and installing software.
Ability to support VTC conferences, customer accounts, and shared-drive access.
Ability to coordinate with external resources, IT professionals, engineering groups, CIO deskside support, security officers, and the IT PMO.
Must complete government-provided Data Transfer Officer training to assume DTO duties.
Must comply with Amentum drug and alcohol policies and successfully complete the drug-screening process, which may include pre-hire screening for marijuana and other federally controlled substances.
Must complete applicable training and safety responsibilities and comply with Amentum quality, safety, and operational procedures.

Nice To Haves

CompTIA Security+ certification.
CompTIA A+ certification.

Responsibilities

Provide intelligence and administrative support to analysts, including building and maintaining databases, monitoring intelligence, and managing distribution lists, shared groups and calendars, and shared drives.
Produce metrics, graphics, and briefings to support production management and mission management.
Align processes and technology to enable information sharing among analysts and organizations and enhance analytic production.
Provide training on analytic tools as needed.
Capture, facilitate, clarify, and champion organizational IT functional requirements through the appropriate organization.
Maintain records management and support process improvement.
Manage, create, and modify DCT SharePoint sites and the processes they support.
Provide informal IT help-desk assistance and facilitate resolution of internal customer IT issues with the appropriate group.
Facilitate internal and external customer support for DCT systems, including problems, account access, and information requests.
Perform Data Transfer Officer duties, including cross-domain data transfer and intelligence dissemination between JWICS, SIPRNet, NIPRNet, and other U.S. and Allied/Partner systems; complete government-provided DTO training.
Support information sharing using centralized and peripheral databases, content-management and records-management systems, and workflow processes.
Compile reports on performance and usage metrics and future requirements for knowledge-management capabilities, including search, discovery, storage, retrieval, formal production, and taskings.
Disseminate intelligence products across separate networks and portals.
Serve as a trusted agent for PKIs and RSA tokens.
Install and maintain hardware, including fiber, switches and ports, VoIP phones, printers, and switchboxes.
Meet with customers to understand project requirements and represent those requirements at technical exchange meetings.
Explain feasible solutions for using hardware and software and meet with senior leadership as a technical subject-matter expert to understand end-user needs.
Liaise with external resources to coordinate IT actions and assist other IT professionals.
Create support tickets, work toward resolution, enter and track work in the automated help-desk management system, and manage the division system-maintenance ticket queue.
Rebuild and reimage workstations on three networks, including updates, patches, and software installations.
Troubleshoot hardware, software, and network issues and assist with setup and problem resolution for VTC conferences.
Provide direct support to leadership and immediate support to the watch and fusion center.
Assist customers with new accounts and shared-drive access in conjunction with security officers.
Meet with the IT PMO regarding hardware and software procurement as needed.
Escalate complex issues to the appropriate engineering group and work with CIO deskside support leads to resolve hardware problems.
Assist with property accountability and disposal of broken or unused equipment through DRMO.
Follow Amentum safety, quality, and operational, safety, quality, and environmental procedures and requirements.