Knowledge Manager Senior (Data)

Amentum•Reston, VA

19h

About The Position

Amentum provides warning and all-source analytical support to DIA’s Defense Combating Terrorism Office, helping drive DoD policy, planning, and operational decisions to counter regional and transnational terrorism threats. The organization conducts counterterrorism analysis focused on operational and strategic effects against emerging terrorist threat networks and identities worldwide. Its work includes national watchlisting support to the TIDE database, assessments for the Pentagon and Joint Staff, and continuous support to DoD, senior policy decision makers, and international and interagency partners. Analysts also support the Congressionally mandated Prisoner of War/Missing in Action cell with analysis, collection, and support concerning global hostage threats or events affecting U.S. citizens. The Knowledge Manager Senior (Data) provides intelligence, knowledge-management, data-transfer, and IT support to analysts and the organization. The role supports information sharing and analytic production by maintaining databases, records, workflows, shared resources, and SharePoint sites; producing metrics and briefings; training users on analytic tools; and coordinating customer requirements and IT actions. The position also provides hands-on technical assistance, help-desk and ticket-management support, workstation maintenance, network troubleshooting, conference support, and equipment accountability. The role performs Data Transfer Officer duties, including cross-domain transfers and intelligence dissemination between classified and unclassified networks, after completing Government-provided DTO training. The position requires a TS/SCI clearance with polygraph and at least 12 years of experience. Minimum education is a high school diploma or GED. The work schedule is first shift, eight hours per day.

Requirements

At least 12 years of experience.
High school diploma or GED.
TS/SCI clearance with polygraph.
Knowledge of databases, content management, records management systems, and workflow and process design.
Ability to compile performance and usage metrics and assess future knowledge-management requirements.
Ability to disseminate intelligence products across separate networks and portals.
Experience or ability to support PKIs and RSA tokens as a trusted agent.
Knowledge of hardware installation and maintenance, including fiber, switches and ports, VoIP phones, printers, and switchboxes.
Network knowledge and the ability to troubleshoot hardware, software, and network issues.
Ability to understand customer project requirements and represent them in technical exchange meetings.
Ability to explain practical hardware and software solutions and understand end-user needs in consultation with senior leadership.
Ability to coordinate IT actions with external resources and other IT professionals.
Ability to create and track help-desk tickets and manage a system-maintenance ticket queue.
Ability to rebuild and reimage workstations across three networks, including applying updates and patches and installing software.
Ability to assist with VTC conference setup and troubleshooting.
Ability to support new accounts and shared-drive access in coordination with security officers.
Ability to coordinate hardware and software procurement, escalate complex issues, and assist with equipment accountability and DRMO.
Complete Government-provided Data Transfer Officer training to assume DTO duties.
Comply with Amentum drug and alcohol policies and successfully complete the drug-screening process, which may include screening for marijuana and other federally controlled substances.

Nice To Haves

CompTIA Security Plus certification.
CompTIA A+ certification.

Responsibilities

Provide intelligence and administrative support to analysts, including building and maintaining databases, monitoring intelligence, and managing distribution lists, shared groups and calendars, and shared drives.
Produce metrics, graphics, and briefings to support production and mission management.
Help align processes and technology to enable information sharing and improve analytic production.
Provide training on analytic tools as needed.
Capture, facilitate, clarify, and champion organizational IT functional requirements through the appropriate organization.
Maintain records management and support process improvement.
Manage, create, and modify DCT SharePoint sites and their supporting processes.
Provide informal IT help-desk assistance and facilitate resolution of internal customer IT issues.
Facilitate internal and external customer support for DCT systems, including problems, account access, and information requests.
Perform Data Transfer Officer duties, including cross-domain data transfers and intelligence dissemination between JWICS, SIPRNet, NIPRNet, and other U.S. and Allied/Partner systems; complete Government-provided DTO training.
Use databases and content, records, and workflow management systems to support knowledge management.
Compile reports on performance and usage metrics and future requirements for knowledge-management capabilities, including search, discovery, storage, retrieval, production, and taskings.
Disseminate intelligence products across separate networks and portals.
Serve as a trusted agent for PKIs and RSA tokens.
Install and maintain hardware, including fiber, switches and ports, VoIP phones, printers, and switchboxes.
Meet customers to understand project requirements and represent those requirements at technical exchange meetings.
Explain feasible hardware and software solutions and meet with senior leadership as a technical subject-matter expert to understand end-user needs.
Liaise with external resources to coordinate IT actions and assist other IT professionals.
Create tickets, track work in the automated help-desk management system, and manage the queue for division system maintenance tickets.
Rebuild and reimage workstations across three networks, including updates, patches, and software installations.
Troubleshoot hardware, software, and network issues to resolve customer problems.
Assist with setup and troubleshooting for VTC conferences.
Provide direct support to leadership and immediate support to the watch and fusion center.
Assist customers with new accounts and shared-drive access in coordination with security officers.
Meet with the IT PMO regarding hardware and software procurement as needed.
Escalate complex issues to the appropriate engineering group and coordinate with CIO deskside support leads on hardware issues.
Assist with property accountability and DRMO processing of broken or unused equipment.
Comply with safety, quality, operational, environmental, and procedure requirements, including applicable training and emergency-response responsibilities.