Knowledge Manager / Knowledge Systems Specialist

ITility, LLC • Tampa, FL

10h • Onsite

About The Position

ITility is seeking an experienced Knowledge Manager / Knowledge Systems Specialist (KSS) to support the Department of Defense. The role is a full-time, on-site position based in Tampa, Florida, responsible for the day-to-day operations of Enterprise Knowledge Management (EKM) at HQ USSOCOM and distributed TSOC and Component sites.

The position maintains and improves the knowledge ecosystem across classified and unclassified networks; supports SharePoint and Microsoft 365 collaboration capabilities; implements governance practices such as metadata, taxonomy, and retention; and enables the workforce through training, adoption support, and on-site problem resolution. It balances knowledge management practices—including capture, curation, and reuse—with technical delivery, including SharePoint/M365 configuration, low-code applications, and governance enforcement.

Requirements

• Active Secret clearance.
• At least three years of Knowledge Management operations experience—including knowledge capture, content curation, portal support, and governance—in a DoD or Federal environment.
• At least three years of hands-on SharePoint administration and support experience, including site collections, permissions, pages, lists/libraries, and workflows.
• Practical experience with Power Apps and Power Automate to build and maintain low-code workflows and forms.
• Ability to implement and enforce required metadata and basic taxonomy structures in SharePoint.
• Experience creating and delivering user training, such as job aids, short courses, and onboarding.
• CompTIA Security+ certification.
• Ability to sit or stand for extended periods and perform computer-based work using standard office equipment.
• Ability to communicate verbally, listen actively, and use visual acuity to perform job responsibilities effectively.

Nice To Haves

• Prior experience supporting SOCOM.
• Experience creating and delivering user training, including job aids, short courses, and onboarding.

Responsibilities

• Operate and support EKM at HQ USSOCOM and distributed TSOC and Component sites.
• Maintain and improve the knowledge ecosystem across classified and unclassified networks.
• Support SharePoint and Microsoft 365 collaboration capabilities.
• Implement governance practices, including metadata, taxonomy, and retention.
• Build and maintain low-code workflows and forms using Power Apps and Power Automate.
• Create and deliver user training, including job aids, short courses, and onboarding.
• Provide adoption support and responsive on-site problem resolution.
• Capture, curate, and enable reuse of knowledge.
• Follow site-specific safety, security, and dress standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed