Kitchen Supervisor (Fullhouse Cafe)

Gila River Resorts & Casinos • Phoenix, AZ

13h

About The Position

The Kitchen Supervisor actively supervises, coaches, counsels, directs, trains, and mentors employees to meet the Enterprise’s quality standards. The role prepares hot and cold food items for dining areas and restaurant outlets, following standardized recipes and preparation methods. It also oversees employee relations to support a positive, harmonious, compliant, and cooperative work environment in the kitchen, while demonstrating the GILA WAY.

The position provides quality assurance for kitchen products before service, maintains a clean and orderly food preparation environment, and promotes excellent service to internal and external guests. It directly supervises multiple employees and carries out supervisory responsibilities in accordance with organizational policies and applicable laws.

Requirements

• High school diploma or equivalent required.
• Experience in kitchen operations.
• Experience at various levels in volume feeding, catering, baking and pastry, and purchasing, storage, and handling.
• Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) certification, and other required compliance training.
• Ability to demonstrate the GILA WAY: greet guests, interact positively with guests, listen actively to guests, and appreciate guests.
• Excellent guest service skills and strong telephone etiquette.
• Self-starter with the ability to follow up and complete tasks promptly with minimum supervision.
• Ability to establish and maintain effective working relationships and gain the cooperation of guests and fellow team members.
• Strong written and oral interpersonal and communication skills.
• Must have, or be able to acquire within one year, in-depth knowledge and thorough understanding of Enterprise policies and procedures, governmental regulations, and technical rules relevant to the role.

Nice To Haves

• Supervisory experience preferred.

Responsibilities

• Promote and provide excellent guest service experiences to internal and external guests.
• Prepare high-quality, fresh hot and cold food items using standardized recipes and preparation methods.
• Clean promptly after food preparation to maintain a neat and orderly food preparation environment.
• Provide quality assurance for products produced by the kitchen before service.
• Maintain a dependable attendance record with extremely infrequent absences or lateness.
• Directly supervise multiple employees and carry out supervisory responsibilities in accordance with organizational policies and applicable laws.
• Actively supervise, coach, counsel, direct, train, and mentor employees to meet Enterprise quality standards.
• Manage employee relations to maintain a positive, harmonious, compliant, and cooperative kitchen work environment.
• Perform other special projects and duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED