Kitchen Supervisor

Choice Hotels International • Bloomington, MN

5d

About The Position

The Kitchen Supervisor plays a pivotal role in managing kitchen operations, maintaining food quality, and ensuring the efficient preparation and delivery of dishes to hotel and restaurant patrons. The position supervises kitchen staff, monitors inventory, and upholds safety and sanitation standards. It also supervises day-to-day restaurant operations, supports food and beverage service, and promotes guest satisfaction and genuine hospitality. The role may require associates to change shifts or duties as business needs dictate because the hotel operates seven days a week, 24 hours a day.

Requirements

• Minimum two years of restaurant experience, preferably in the hospitality industry.
• High school diploma required.
• Strong oral and written communication skills.
• Ability to collaborate effectively with hotel employees and managers to ensure teamwork.
• Aptitude for resolving conflicts with guests, supervisors, and employees.
• Knowledge of local, state, and federal liquor laws and regulations.
• Ability to multitask and work well under pressure.
• Basic computer skills in Microsoft Office Suite.
• Ability to stand, sit, and walk for extended periods.
• Ability to lift, carry, or otherwise move and exert force up to 75 lbs.
• Manual dexterity using common office equipment, including computers, printers, and phones.
• Pre-employment drug test and background check required.
• Must present documents verifying identity and legal authorization to work in the United States; employment is conditional on satisfactory background check and E-Verify.

Responsibilities

• Supervise the day-to-day operation of the restaurant.
• Coordinate the setup and/or closure of restaurant and lounge areas in accordance with Cambria Hotel standards.
• Confirm daily specials and new menu additions with the Restaurant Chef.
• Assist in overseeing food and beverage service, and coach employees on effective service and food presentation techniques.
• Inspect restaurant areas on an ongoing basis and take appropriate steps to ensure facilities meet or exceed hotel standards.
• Conduct daily pre-shift meetings to discuss specials, house count, reservations, and new menu items.
• Provide associates with the information needed to perform their jobs effectively.
• Assist in orienting new employees to the department and hotel, and provide on-the-job training on job responsibilities.
• Assist in prioritizing and assigning work.
• Provide feedback to employees and department managers on employees’ performance of job responsibilities.
• Develop and implement strategies and practices that support employee engagement.
• Communicate performance expectations and provide employees with ongoing feedback.
• Coach and counsel employees as needed to help them achieve performance objectives and reach their potential.
• Create guest satisfaction by demonstrating genuine hospitality and exceeding guest expectations.
• Provide personal attention, take personal responsibility, and use teamwork when serving guests.
• Listen, apologize with empathy, find solutions, and follow through when resolving guest problems.
• Provide genuine hospitality and teamwork on an ongoing basis.
• Notice when guests are dissatisfied and use best judgment about when to apply 100% Guest Satisfaction.
• Perform other duties as required by Management to provide guest satisfaction and genuine hospitality.

Benefits

• Full benefits package for full-time employees, including health, dental, vision, short- and long-term disability, and auto insurance.
• Employer-paid accident insurance and HSA contribution.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Paid vacation and sick time after 90 days.
• Eight paid holidays after 90 days.
• Paid bereavement after 90 days.
• Paid floating holidays after one year.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED