Food Service - Kitchen Supervisor

SSA Group, LLC • San Antonio, TX

13d • $19

About The Position

The Kitchen Supervisor oversees back-of-house preparation and daily kitchen operations, helping ensure food service, safety, quality, availability, merchandising, and guest service standards are met. The role supports smooth service by staffing and preparing the kitchen, assigning and coaching associates, creating prep lists, helping with daily tasks, and responding to guest and client feedback. The supervisor also oversees food safety practices, personnel duties, routine cleaning, equipment care, and compliance with applicable laws and company policies. The position reports to the Kitchen Manager or Restaurant Manager and works with the Executive Chef, Food Service Operations Manager, and restaurant supervisors.

Requirements

• 1–2 years of supervisory experience.
• High school diploma or equivalent.
• Strong interpersonal and communication skills, including the ability to communicate with the General Manager and personnel.
• Leadership skills and an understanding of team building and development, while fostering partnerships with other branch managers.
• Problem-solving and decision-making skills, along with organization.
• Multitasking, attention to detail, analytical, planning, and leadership skills.
• Ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill for basic office functions.
• Physical ability to stand for extended periods and move and handle boxes weighing 10–35 pounds, including lifting, and perform the role’s listed functions.
• Ability to work varied hours and days, including nights, weekends, and holidays, as needed.

Nice To Haves

• A team-player approach; personable, professional, upbeat, and energetic demeanor; initiative; and tact and diplomacy.

Responsibilities

• Deliver warm, welcoming, and memorable experiences for guests and clients in keeping with 452 Hospitality.
• Ensure the back of house is adequately prepared and staffed for daily operations.
• Oversee kitchen duties and standards for quick-service and food service, safety and quality, availability, merchandising, and guest service.
• Oversee safety logs, including food temperatures, rotation, and waste.
• Ensure staff follow uniform, hygiene, handwashing, and glove-use requirements.
• Support SSAfety training in knife handling and ensure direct reports properly use knives and slicers.
• Create daily prep and item lists and delegate tasks as needed.
• Support operations and fill staffing or task gaps to maintain smooth service.
• Maintain routine and daily cleaning checklists and track ongoing projects or menu planning.
• Assign associates to duties and coach them through projects, daily tasks, and guest interactions.
• Respond to guest and client feedback and report to the operations manager to help prevent repeat complaints.
• Train new employees and issue performance reviews.
• Manage and issue progressive performance documentation, with oversight from the operations manager.
• Report employee attendance and hour discrepancies to payroll, and oversee BOH break and rest-break management.
• Inspect equipment and perform routine maintenance and cleaning as necessary.
• Help the team complete tasks in a timely manner, including performing daily tasks as needed.
• Communicate daily service or quality issues to the Executive Chef and Food Service Operations Manager.
• Work with restaurant supervisors to ensure locations operate to standard.
• Supervise in accordance with applicable local, state, and federal laws.
• Maintain a clean, safe, and organized work environment.
• Understand and uphold company policies and procedures.
• Perform other tasks as necessary.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program providing access to a portion of earned wages before payday.
• Meal plan and employee discounts at applicable locations.
• 401(k) program with a 15% company match, subject to eligibility requirements.
• Tuition discount through a partnership college.
• Up to 8 hours of bereavement leave.
• Holiday pay at 1.5 times the regular rate for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave in accordance with applicable state and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED