Kitchen, Bath & Lighting Store Manager

First Supply•Brainerd, MN

22d•Onsite

About The Position

The Kitchen, Bath & Lighting Store Store Manager will be responsible for all management and supervisory responsibilities to ensure an exceptional customer experience. This position will have both contractor and retail showroom sales responsibilities. Compensation for this position consists of a base annual salary. The expected starting salary range is $65,000–$78,000, depending on experience, skills, and qualifications.

Requirements

Bachelors degree from four-year college or minimum of five years related experience in retail environment and minimum of three years management experience OR equivalent combination of education and experience
Excellent verbal and written communication skills
Excellent organizational and people skills
Computer knowledge and skills particularly Microsoft Office (Word and Excel) and CAD systems and the ability to learn First Supply LLC's business system

Nice To Haves

CKD or CBD certification a plus

Responsibilities

Ensure all customers receive a customer experience worthy of the Brand
Manage expectations for the customer experience
Provide partnership and mentoring to the sales staff on strategies to help close perspective quotes including strategies for presentations, follow-up, outreach plans and pricing promotions.
Balance the drive to close sales with big picture understanding of margin and profitability goals
Effectively resolve customer issues, ensuring timely resolution of problems
Lead by example, developing your own client relationships, delivering superior service and sales results
Establish strong client relationships for the purpose of repeat and referral business
Assist customers in the selection of plumbing products, cabinetry, countertops, and other related products
Visit job sites as needed to provide client services
Be active in local business-related organizations
Maintain accurate and organized customer files; review the files regularly to ensure superior customer service
Attract, develop, and retain high-performance talent: Build a strong network and talent pipeline within the industry and among skilled sales professionals in your showroom’s geographic area. Utilize the strong connections with this network to recruit new sales staff for your showroom as headcount needs arise
Own the new hire on-boarding experience for all showroom sales and support staff; manage the new hire training process, assess the learning rate and adjust training plans as needed.
Provide interactive discussions and role plays to new sales staff to give them the opportunity to practice and solidify new skills.
Train all associates on the company’s expected processes for showroom and outreach sales process, ensuring consistent, high-quality interactions at each stage of the sales process
Partner to understand the ongoing development needs at the individual contributor and overall team level, and develop appropriate plans and objectives for showroom staff
Review and assess sales associates’ forecasts, working with associates to develop strategies and approaches to ensure sales goals are met or exceeded
Proactively coach associates who are not meeting performance expectation, to identify deliverables and expectations to get performance back on track
Manage show room price adjustments within expedient timeframe
Keep displays current; sell old displays; plan and coordinate installation of new displays
Develop a strong working knowledge of showroom P&L
Drive the administrative and support functions in the showroom
Manage time and attendance, including coordination of staff work and vacation schedules, and adjustments to schedules as needed to meet business demands
Manage account receivables and develop follow-up plan with showroom staff on non-responsive accounts
Drive all reporting processes for the showroom, including daily, weekly, monthly, and annual reports. Provide appropriate action plan proposals to upper management based on your analysis of the report data
Ensure office support structure is maintained, including supplies and equipment
Establish and manage an operating budget for the store, inclusive of sales goals and monthly reviews
Serve as liaison between store and other departments. Ensure professional, positive relationships with First Supply
Coordinate special events sponsored by store
Assist with marketing functions for store to include all forms of advertising media and special events
Participate as a member of the Store Manager Group
Other duties/responsibilities as assigned by the District Manager