Keys Representative (Hybrid) Indianapolis, IN
About The Position
The Keys Representative coordinates and manages the dispatching of locksmith services through company vendors or third-party vendors. The role serves as a liaison among the organization, assigned clients, vendors, locksmiths, transporters, and other team members to support timely, efficient service delivery and customer satisfaction. It involves processing requests, monitoring and adjusting ongoing jobs, resolving service issues, maintaining vendor relationships, and keeping accurate service records and reports. This is a full-time hybrid position in Indianapolis, Indiana. Workdays and hours vary based on business needs, and evening or weekend work may be required as duties demand. The position is indoors and involves extended periods at a computer terminal, with possible lifting of approximately 25 pounds and exposure to moderate office noise and light.
Requirements
- Associate degree or equivalent from a two-year college or technical school.
- At least 1 year of customer service and/or administration experience in an office-related industry.
- Phone experience, including the ability to answer and complete multiple phone lines.
- Experience working with Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
- Strong organizational and multitasking abilities.
- Excellent communication and customer service skills.
- Ability to use computer and telephone systems for extended periods.
- Problem-solving skills and the ability to make quick decisions in a fast-paced environment.
- Legally authorized to work in the United States.
Nice To Haves
- Bachelor’s degree.
Responsibilities
- Receive and process customer requests for key services.
- Serve as the main liaison between the organization and its assigned clients and vendors.
- Monitor ongoing jobs and adjust schedules as needed to support timely completion.
- Identify client needs and ensure timely resolution of issues or concerns.
- Build, maintain, and strengthen relationships with key vendors.
- Maintain accurate records of ordered, cut, or pending keys, including service details, completion dates, and customer interactions.
- Respond promptly and professionally to customer inquiries and service requests by phone, email, or other communication channels.
- Provide customers with accurate information about service availability, estimated arrival times, delays, and issues.
- Handle customer complaints and resolve issues courteously and efficiently.
- Communicate with locksmiths, transporters, and team members to coordinate service delivery.
- Provide clear instructions and support to field personnel to ensure successful job completion.
- Collaborate with management to address operational challenges and improve service delivery.
- Prepare and maintain reports on dispatching activities, job completion times, service issues, and resource utilization.
- Update and maintain customer records and service logs in the company database.
Benefits
- Competitive compensation package.
- Medical benefits, including dental and vision coverage.
- 401(k) with company match.
- Pet insurance.
- Paid time off (PTO) and holidays.
- Annual incentive bonuses.
- Legal services.
- Employee Assistance Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
