Retail Keyholder, Maje, The Grove - Los Angeles, CA
About The Position
The Keyholder supports the store leadership team in ensuring smooth store operations and delivering an exceptional customer experience. The role involves leading by example, assisting with opening and closing procedures, cash reconciliation and handling, tracking KPIs, distributing sales goals, motivating the team, and resolving problems. The Keyholder also builds customer relationships, provides styling advice and personalized service, and helps create an inclusive, welcoming shopping environment. The position is part-time at Maje at The Grove in Los Angeles, California.
Requirements
- At least 1 year of experience in retail or customer service.
- Enthusiasm for exceptional customer service and luxury retail.
- Knowledge of and passion for fashion trends.
- Excellent communication skills and a friendly, approachable, persuasive demeanor.
- Adaptability and openness to pursuing a career in retail management.
- Flexible availability, including evenings, weekends, and holidays.
Nice To Haves
- Supervisory experience is preferred.
- A social media presence is a plus, but not required.
Responsibilities
- Lead and supervise the team in the absence of the Store Manager or Assistant Manager.
- Assist with daily store operations, including cash handling, opening and closing, and KPI tracking.
- Provide exceptional customer service through product knowledge and personal recommendations.
- Build and maintain a client book to foster customer relationships and loyalty.
- Achieve sales targets through outstanding service and alignment with brand values.
- Address customer service issues promptly and professionally.
- Maintain high store standards and a welcoming, organized environment.
- Oversee stock replenishment to align with customer demand and visual standards.
- Support new hires and encourage team development.
- Motivate the team to meet sales goals and foster a results-oriented environment.
- Create an inclusive, personalized shopping experience and guide clients through their shopping journey.
- Assist with cash reconciliation, distribution of sales goals, team motivation, and problem resolution.
Benefits
- Competitive base hourly pay
- Individual commission
- Sales incentives
- 50% shopping discount
- Seasonal wardrobe offering
- Cell phone contribution
- Voluntary health plan
- 401(k)
- Paid time off
- Holiday pay
- Paid parental leave
- Pet benefits
- Employee Assistance Program (EAP), including personalized guidance, expert care, and mental health support
- MAVEN Family Planning support
- Product knowledge training
- Industry insights
- Opportunity to participate in the Retail Stylist Program
- Mentorship and professional development support
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
