Keyholder, East 63rd Street
About The Position
SoulCycle is seeking a passionate, service-oriented, positive, and hard-working Keyholder who is enthusiastic about health, fitness, and the brand. The role supports daily studio operations and provides an exceptional level of customer service and hospitality. When no member of the management team is on the premises, the Keyholder functions as Manager on Duty, including responsibility for opening and/or closing the studio and overseeing completion of the related checklists. The Keyholder also supports instructors, staff, studio management, and retail operations while helping maintain SoulCycle’s distinct aesthetic and culture.
Requirements
- Customer service experience.
- Ability to prioritize and multitask in a fast-paced environment.
- Willingness to initiate tasks and perform duties without direction.
- Excellent communication skills and ability to work with a wide range of personalities.
- Outstanding customer service and problem-solving skills.
- Positive, can-do attitude.
- Friendly and professional phone and email etiquette.
- Superior organizational skills.
- Flexibility to work a non-traditional schedule.
- Must have the legal right to work in the United States.
Responsibilities
- Function as Manager on Duty when no member of the management team is on the premises.
- Communicate regularly with the management team about issues arising during opening or closing, whether or not they are resolved.
- Assist Studio Management with daily studio tasks and projects.
- Share knowledge and best practices with staff.
- Maintain studio keys and exercise proper care and control over them.
- Open and/or close the studio.
- Maintain opening and closing checklists and supervise the studio team to ensure all items are completed daily.
- Support SoulCycle instructors to ensure a successful class check-in process.
- Work cohesively with SoulCycle staff to promote efficiency and camaraderie.
- Provide high-level customer service and hospitality to clients and act as the on-duty hospitality champion.
- Assign tasks to part-time staff when necessary.
- Manage the retail area and visual presentation to ensure an optimal selling space.
- Perform additional manager system duties, such as returns.
- Assist the management team with additional responsibilities as needed.
- Assist with training and coaching new front desk hires.
- Maintain product knowledge for studio retail operations.
- Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
Benefits
- Competitive salary and benefits.
- Industry-leading commission opportunities for employees.
- Free rides and the option to bring a guest.
- 30–50% discounts on SoulCycle retail.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
