Universal Banker- East 64th Street
About The Position
The Universal Banker (UB) serves as a full-service, single point of contact for Apple Bank clients, providing prompt, courteous, and efficient service through monetary and account-related transactions. The position combines Customer Service Representative and Teller responsibilities, supporting branch leadership in delivering quality customer service. The UB supports branch sales and service by acquiring new clients, offering suitable Bank products and services, performing branch and platform functions, and processing account maintenance transactions. The role includes opening new accounts, resolving issues, and educating customers about Bank products and services. When appropriate, the UB may refer customers to a licensed representative of ABS Associates of NY, Inc. The position aims to build trusted, long-term relationships and offer suitable solutions that meet client needs.
Requirements
- High school diploma or GED.
- At least 1–2 years of combined Teller and Customer Service Representative experience in retail banking.
- Prior experience fostering and developing strong customer relationships.
- Ability to develop and maintain detailed knowledge of banking products and services.
- Willingness to be cross-trained in other branch functions.
- Excellent problem-solving skills and ability to provide solutions to customer issues.
- Confident, professional, and positive demeanor with customers.
- Excellent verbal and written interpersonal and communication skills, including excellent phone skills.
- Strong organizational skills and attention to detail.
- Basic knowledge of Microsoft Office, including Word, Excel, and PowerPoint.
- Sound judgment and discretion when using confidential information.
- Ability to work weekends and extended hours, and to fill in at neighboring branch locations when required.
- Ability to travel occasionally for mandatory training.
- Visa sponsorship is not available.
Nice To Haves
- General understanding of banking operations, including risk, compliance, fraud, and loss.
Responsibilities
- Provide friendly, professional customer service and resolve service-related issues promptly and efficiently.
- Communicate accurately and ethically with current and prospective clients about the features and facts of the Bank’s products, accounts, and services.
- Identify opportunities to acquire new or additional banking relationships, understand customer needs, and offer suitable products and services.
- Refer customers to licensed representatives of ABS Associates of NY, Inc. when appropriate.
- Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals while providing quality service.
- Process Teller transactions according to established policies and procedures, prove daily transactions within a reasonable timeframe, and safeguard assigned cash and negotiable instruments.
- Assist with opening and closing the vault, safe, and ATM, and keep the customer area orderly and supplied.
- Communicate applicable disclosures, rules, regulations, and FDIC protection when opening new accounts.
- Maintain accurate new-account records and complete timely follow-up as needed.
- Follow regulatory, compliance, security, audit, conduct, and operational-control policies and procedures to protect clients and Bank assets.
- Follow new-account procedures, including CIP and BSA requirements, to protect the Bank against loss.
- Assist in training and mentoring newly hired Tellers, Customer Service Representatives, and Universal Bankers.
- Maintain technical and professional knowledge by attending educational workshops.
- Perform additional duties as requested.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
