Experience Lead, East 44th Street

Equinox • New York, NY

7d • Onsite

About The Position

The Experience Lead is a highly visible, service-focused operator responsible for maintaining an immaculate, safe fitness floor and delivering an elevated member experience. The role combines operational precision with anticipatory hospitality, protects the club environment, and supports ancillary revenue through knowledgeable, service-based engagement.

The Experience Lead maintains current knowledge of club offerings, pricing, and promotions; assists members with Equifit sessions, Spa services, and Pilates bookings; and helps ensure smooth floor and class operations. The position requires flexible availability, including early mornings, evenings, weekends, and holidays, and includes physical activity such as prolonged standing and walking and lifting up to 50 pounds. Pay is $18.00 per hour.

Requirements

• Genuine passion for health, fitness, and hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask in a fast-paced, high-touch environment.
• Ability to engage members and influence behavior professionally.
• CPR/AED certification or willingness to obtain it upon hire.
• Flexible availability, including early mornings, evenings, weekends, and holidays.
• Minimum of 1 year of customer service or related experience.
• Reliable, professional, computer literate, energetic, and friendly.
• Ability to perform the essential physical aspects of the position, including standing for long periods, sitting, constant walking, squatting, stooping, reaching, and bending above and below shoulder height.
• Ability to push, pull, and lift up to 50 pounds at a time.
• Must have a legal right to work in the United States.

Responsibilities

• Maintain fitness floor standards through continuous re-racking, organization, cleaning, and equipment presentation.
• Conduct daily equipment checks, complete opening and closing checklists, and promptly escalate maintenance needs.
• Maintain an active floor presence, monitor equipment usage, and anticipate member needs.
• Support the front desk and facilitate group fitness class transitions as needed.
• Maintain current CPR/AED certification and serve as the on-floor first responder during medical incidents and emergencies.
• Ensure adherence to LPMS and company safety standards, proactively and professionally addressing member conduct.
• Deliver a warm, personalized, white-glove experience to members, with special attention to first-time members.
• Engage members proactively, build relationships that support retention, and address poor member behavior.
• Promote and assist with booking Equifit sessions, Spa services, and Pilates through educated, service-based selling.
• Maintain current knowledge of offerings, pricing, and promotions.

Benefits

• Competitive benefits and industry-leading commission opportunities for club employees.
• Complimentary club membership.
• 30–50% discounts on Equinox products and services, including Personal Training, Private Pilates, Spa and Café services, and Shop items.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed