Keyholder-Selling Stylist - Favorite Daughter Madison Avenue (Full-Time)

Centric Brands•New York, NY

11d•$26 - $30•Onsite

About The Position

The Stylist Key Holder is responsible for partnering with the Store Manager and Assistant Manager to help motivate the store team to uphold our tradition of creating a memorable shopping experience for all of our customers. This role involves driving sales, ensuring excellent customer service, developing the team, and maintaining operational standards.

Requirements

2-3 years of retail sales experience required.
Proven track record of sales generation and customer service.
Interest in fashion and trend awareness required.
Strong computer skills-proficient in Outlook, Excel and Word.
Effective communication and presentation skills, both written and verbal.
Excellent time management skills.
Ability to work a flexible schedule to meet the needs of the business, including nights and weekends.

Responsibilities

Motivate the sales team to achieve and exceed individual sales goals and KPIs.
Support the Store Manager in achieving total store goals and KPIs.
Educate the sales team on store sales plans, personal sales goals, and store statistics.
Lead by example on the sales floor and achieve individual sales goals.
Create a customer service-focused environment by exhibiting best practices.
Demonstrate sales leadership, maintain high energy, and coach associates on clienteling.
Develop a strong knowledge of Company history, brand aesthetic, philosophy, lifestyle, and products (sizing, materials, construction, inventory, trends) to assist with sales generation.
Handle escalated customer service issues or concerns.
Assist with other customer service related projects as directed by the Store Manager.
Coordinate the daily activities of the sales team.
Ensure team members comply with Company Policy & Procedures and escalate violations.
Participate in training new associates on Company policies, brand history, aesthetic, products, and customer service standards.
Act as a role model for the sales team.
Provide recognition to team members for exceptional performance.
Provide constructive feedback and coaching to team members.
Partner with the Store Manager to develop and train internal talent.
Comply with all Company policies and procedures.
Perform and coordinate store opening and closing procedures, including register management and securing the store.
Process all POS transactions (sales, returns, exchanges) accurately and efficiently, and process repair requests.
Ensure the sales floor meets Company Standards for merchandising, visual presentation, and housekeeping.
Ensure display product is in good condition and marked appropriately.
Comply with merchandise and store security policies to minimize Loss Prevention risks.
Communicate professionally and enthusiastically with clients, peers, management, and corporate partners.
Participate in weekly Manager’s conference calls as required.
Communicate sales reports as required.