Key Hourly - HOH/BOH

True Food Kitchen • Nashville, TN

4d • $26 - $28

About The Position

The Heart of House Key Hourly partners with the Management team to support daily restaurant operations, including staff support, guest interaction, product quality, and overall cleanliness while following TFK standards. This role provides guidance and support to team members and leads shifts to create an efficient, productive work environment.

The position runs high-volume service periods from the expo or wheel position, or as a floater, helping ensure food quality, service, table touches, and presentation meet TFK standards. It also supports a safe, clean, organized, and well-maintained restaurant; completes line checks and facility walks; participates in EcoSure and health inspections; communicates with guests and responds to complaints and inquiries; and performs administrative, computer, and office tasks as needed.

AM/PM and mid-day shifts are available, with part-time schedules through 40 hours per person. True Food Kitchen describes a professional work environment with opportunities for growth and a development program. The company’s stated purpose is “Real Food for Real Life,” and it describes its approach as partnering with growers, ranchers, and producers to meet its standards for ingredients.

Requirements

• One to two years of restaurant supervisor experience, preferably as a supervisor in a high-volume restaurant.
• Strong attention to detail, organization, and ability to multitask.
• High level of personal initiative; action- and results-oriented.
• Exceptional written and oral communication skills.
• High level of personal integrity and strong interpersonal and motivational skills.
• Ability to effectively supervise and instill cooperation in staff.
• Ability to work well under pressure.
• Strong working knowledge of Microsoft Office, Outlook, Word, and Excel.
• Must have or be willing to obtain ServSafe Certification.

Nice To Haves

• Experience with Aloha.

Responsibilities

• Lead each shift with passion and drive to create an efficient, productive work environment while adhering to TFK guidelines.
• Run high-volume service periods from the expo or wheel position, or as a floater, ensuring food quality, service, table touches, and presentation meet TFK standards.
• Ensure a safe production environment and maintain cleanliness, organization, and maintenance to keep the restaurant in like-new condition.
• Perform precise line checks and facility walks, with appropriate follow-up.
• Participate in EcoSure and health inspections as needed.
• Represent TFK culture when communicating with guests and respond to guest complaints and inquiries within TFK standards.
• Perform administrative, computer, and office tasks as needed during shifts.
• Run inspirational, informative, and effective pre-shift lineups.
• Partner with the Management team to support daily operating procedures, staff, guests, product quality, and restaurant cleanliness.
• Provide guidance and support for team members.

Benefits

• Opportunities for growth and a development program to support career progression.
• Part-time team members have access to affordable, quality health care through Hooray Health and telehealth options.
• Pet insurance.
• Access to expert guidance through EAP/SupportLinc for employees and their families.
• Restaurant dining discount.
• Paid volunteer time to support communities and charities.
• Eligible to give to and receive support from the True Giving fund for life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed