Urban Outfitters Key Holder

Urban Outfitters•Tampa, FL

11d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. This role supports store objectives by creating an energetic pace, achieving operational and visual goals, and driving sales through genuine customer connections. As a brand representative, the Key Holder promotes a service culture, supports seamless omnichannel shopping, and helps the team deliver exceptional customer interactions. The role also supports daily store operations, visual standards, inventory accuracy, shipment processing, and onboarding and development of associates.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a way that reflects company values and demonstrates extraordinary service, using customer feedback to improve interactions.
Use available tools, including MPOS, POS, in-store pickup, and curbside pickup, to deliver a seamless omnichannel shopping experience.
Lead on the sales floor by setting an energized pace, fostering a positive service environment, communicating daily sales goals and key metrics, and maintaining zone and floor needs.
Teach and share product knowledge, brand messaging, and practices for exceptional customer interactions using brand resources.
Exercise sound decision-making and multitasking while prioritizing customer service over tasks.
Support store management with daily opening and closing office procedures, operational tasks, and projects.
Coordinate shipment processing, restocking, and product placement while maintaining visual and display standards; ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond to feedback, and enhance the customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.