About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The role uses coaching and mentoring skills to lead by example and help the sales team deliver inspirational, authentic, and personalized customer service while meeting sales and service targets. The Key Holder performs start- and end-of-day cash reconciliation and shares responsibility for opening and closing the store on a rota basis. This position is presented as an opportunity for an ambitious self-starter with retail experience to gain supervisory experience and develop a career in prestige beauty.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager with the smooth and efficient running of the store.
  • Lead by example, coaching and mentoring the sales team to deliver inspirational, authentic, and personalized customer service.
  • Help the sales team achieve sales and customer service targets.
  • Carry out start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Competitive remuneration package.
  • Eligible employees may receive medical, dental, and vision insurance.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Paid leave programs.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Participation in a competitive bonus program.
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