Key Holder (Full Time)

Boot Barn • Glendale, AZ

6d • Onsite

About The Position

Key Holders engage with customers, create exceptional in-store experiences, and provide leadership and support to store partners. They represent Boot Barn’s Mission, Vision, and Values while demonstrating selling and service expertise, product knowledge, visual merchandising skills, and point-of-sale proficiency. Key Holders partner with the leadership team to help exceed store sales goals, develop team members, and complete assigned store operational procedures. They complete opening and closing procedures, support customer relationships and store operations, and uphold company policies and standards. The role requires availability for a variety of shifts, including nights, weekends, and holidays, and may involve up to 10% travel to support local stores. The work involves mostly standing and walking, with frequent bending and lifting, in a clean, orderly, properly lighted and ventilated workspace with moderate noise levels.

Requirements

• 1 to 2 years of retail sales experience.
• Strong leadership, communication, time management, and organization skills.
• Availability to work a variety of shifts to meet business needs, including nights, weekends, and holidays.
• Flexibility with scheduling and willingness to work extended hours when necessary.
• Ability to travel up to 10% to support local stores, as needed.
• Ability to stand, walk, and squat for more than 50% of the work shift.
• Ability to lift, move, and carry up to 40 pounds.
• Ability to read, count, and write to complete documentation and reports accurately.
• Ability to see, hear, and speak to communicate with partners and customers.
• Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
• Manual dexterity to finger, handle, feel, type, and reach with hands and arms.

Responsibilities

• Foster a service and selling culture, exceed customer expectations, and build long-standing customer relationships.
• Develop expertise in product categories and communicate product features and benefits to customers.
• Maintain and achieve measurable goals, including units per transaction, average dollar per transaction, item add-ons, and customer information capture rates.
• Stay informed about current merchandise promotions and advertisements.
• Maintain company merchandising standards and assist with floor moves, display maintenance, merchandising, sales setup, and store housekeeping.
• Assist with processing merchandise and monitor and replenish floor stock.
• Accurately and efficiently complete sales transactions and maintain proper cash and media accountability at POS registers.
• Partner with the store leadership team to develop skills and improve performance metrics.
• Complete opening and closing procedures to company standards and comply with the Time and Attendance policy and procedures.
• Adhere to and enforce applicable laws and company policies, procedures, and practices.
• Perform other duties assigned by management.
• Demonstrate high-quality work, reliable attendance, and appropriate appearance.
• Support team development by setting clear expectations, coaching, and developing partners’ skills.

Benefits

• Competitive hourly rate plus sales incentives (SPIFFS) and monthly store sales bonus.
• 50% merchandise discount on Exclusive Brands and 40% discount on third-party brands.
• Paid Time Off plan for year-round Boot Barn Partners.
• Medical, dental, vision, and life insurance.
• 401(k) plan with company matching.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed