About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The role leads by example, coaching and mentoring the sales team to provide inspirational, authentic, and personalized customer service and achieve sales and customer service targets. The Key Holder performs start- and end-of-day cash reconciliation and is responsible for opening and closing the store on a rotating basis. This role is suited to an ambitious self-starter with prior retail experience who is seeking an initial supervisory opportunity and a path toward a longer-term career in prestige beauty retail.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching and mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager with the smooth and efficient running of the store.
  • Lead by example and coach and mentor the sales team to deliver personalized customer service and meet sales and customer service targets.
  • Perform start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Competitive remuneration and benefits package.
  • Health insurance coverage, including medical, dental, and vision insurance.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Potential eligibility for a commission/bonus plan, subject to plan guidelines and role eligibility.
  • Training and development opportunities.
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