About The Position

The Key Holder supports the Store Manager and Assistant Manager in ensuring the smooth and efficient operation of the store. The role leads by example, using coaching and mentoring skills to model the behaviors needed to deliver inspirational, authentic, and personalized customer service and achieve sales and customer service targets. The Key Holder uses retail and cash-handling experience to perform start- and end-of-day cash reconciliation and is responsible for opening and closing the store on a rota basis. This role is presented as an opportunity for an ambitious self-starter with retail experience seeking an initial supervisory position and a potential longer-term career in prestige beauty. The company describes its culture as valuing diversity of thought and people and offers training and development, career opportunities, and competitive remuneration and benefits.

Requirements

  • Proven retail experience, preferably within cosmetics.
  • Ability to provide inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
  • Previous experience with retail point-of-sale software.
  • Applicants must be able to provide proof of the right to live and work in the country if invited to interview.

Nice To Haves

  • Previous retail operations experience, including cash reconciliation and opening and closing the store.
  • Previous supervisory experience, including coaching or mentoring others to achieve sales and customer service targets.

Responsibilities

  • Support the Store Manager and Assistant Manager in ensuring the smooth and efficient running of the store.
  • Lead by example and coach and mentor the sales team to deliver inspirational, authentic, and personalized customer service.
  • Help the team achieve sales and customer service targets.
  • Perform start- and end-of-day cash reconciliation.
  • Open and close the store on a rota basis.

Benefits

  • Competitive remuneration and benefits package.
  • Health insurance coverage, including medical, dental, and vision insurance, for eligible employees.
  • Wellness and family support programs.
  • Life and disability insurance.
  • Retirement savings plans.
  • Paid leave programs.
  • Education-related programs.
  • Paid holidays and vacation time.
  • Competitive bonus program.
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