Urban Outfitters Key Holder

Urban Outfitters•Portland, ME

15d•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders help establish a fun and energetic pace to achieve operational and visual objectives and drive sales through genuine customer connections. They represent the Urban Outfitters brand, support service and sales on the floor, assist with team development, and help execute store operations and visual standards.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience working as a team player.
Ability to work flexible hours, including nights, weekends, and holidays, to meet store needs.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values.
Model extraordinary service and use customer feedback to improve customer interactions.
Deliver an omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Lead floor service by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects.
Work with partners on shipment processing, restocking, product placement, and maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.
Remain open to feedback and eager to develop new skills.